Advertised as : Enterprise Client Account Manager

Location: Toronto Office (Eglinton East or The Well, 250 University Ave. DT Toronto)- Fully On site

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Travel Requirements: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

- Autonomous - We encourage and trust your decision-making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins.

About the job

We are seeking a Client Account Manager Support professional to join our team, partnering with one of the fastest-growing companies in ad sales. In this role, you’ll be our client’s Enterprise Sales Team with account management activities and be instrumental in driving the success of advertising solutions. You will leverage AI based data-driven sales strategies and foster robust strategic partnerships to help clients achieve their marketing objectives.

Compensation: $70,000 CAD base salary, plus $5,000 annual onsite work premium.





Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Partner & Client Management

- Build and nurture strategic partnerships by supporting campaign performance, optimizations, and opportunities, collaborating with internal teams to achieve partner goals.
- Cultivate strong relationships with key stakeholders across partner organizations, establishing yourself as a trusted advisor and proactively advocating solutions that deliver exceptional outcomes.
- Support client engagements by deeply understanding business objectives and delivering tailored, consultative solutions for shared success.

Pre-Sales and Strategic Planning (Executed at the direction of client account managers & sellers)

- Contribute to RFPs, participate in client meetings, and conduct account planning and research with project managers.
- Develop media plans and campaign strategies using internal tools and data for sizing, targeting, budget, and the right measurement approach.
- Align partner objectives to platform best practices and measurement strategies.
- SFDC pipeline creation and management for upsell and expansion opportunities.




- Work exclusively on expansion of client ad sales business for Fortune 500 companies by running end-to-end sales acquisitions through full sales cycle with thorough funnel optimization.
- Fully able to initiate, manage and communicate C-level conversations across Fortune 500 companies in the North American market.

Campaign Setup, Management, and Optimization

- Define campaign programs, support kick-off calls, and manage creative asset review and approval.
- Create bulk sheets and keyword lists for campaign launches.
- Support the measurement team to set up studies, track campaigns, and effectively communicate performance to clients.
- Oversee campaign setup, ensuring all delivery requirements are met, custom schedules, and Deal Review approval.
- Optimize campaigns with Ad Sales tools, driving conversions through retargeting, high-intent targeting, and data-driven adjustments.
- Work across paid, owned, and earned media channels to maximize campaign efficiency and impact.

Strategic Growth and Data Insights

- Understand partner goals, translating data into actionable insights, and compelling narratives to guide successful campaign strategy.
- Proactively identify and capitalize on opportunities to promote Ad Sales products, expand client partnerships, and drive incremental revenue and ad spend growth.
- Leverage client budgets and market insights to deepen overall client engagement on Ad

Performance Tracking & Reporting

- Take ownership of regular reporting: deliver trackers to monitor pacing and performance changes and provide visibility into live campaigns through weekly and end-of-campaign reports.
- Ensure all reporting aligns with agreed-upon KPIs and deliverable expectations

📌 Enterprise Ad Specialist (Toronto)
🏢 Tp
📍 Toronto