Build Your Career With Us

The What

As a Bilingual Consumer Credit Representative , you will be part of a dedicated team based in Ontario and reporting to the Director, Global Credit and Collections.

If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World.

What You Get

- Competitive compensation , with an anticipated annual base salary of$50,000–$60,000, based on your experience, skills, qualifications, and market location.
- A hybrid work environment , with in-office and remote work determined by business needs and role requirements.
- Comprehensive benefits package designed to support the health, well-being, and financial future for you and your family.
- The tools you need to succeed , including a company laptop.
- A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.
- Growth opportunities opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.
- An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER brands.
- Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World.



Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER.

What You Will Get To Do

- Review and process consumer credit applications, including verification of electronically submitted and manually entered applications for completeness and accuracy.
- Assess creditworthiness using credit bureau reports, banking information, and other relevant sources to determine application approval or decline in accordance with established policies and service standards.
- Communicate credit decisions and related information to dealers, including approvals, refusals, authorization numbers, repayment options, and contract requirements.
- Verify legal contracts and supporting documentation for accuracy, completeness, and required signatures prior to system entry and funding.
- Maintain accurate customer, contract, and account records throughout the full contract lifecycle.
- Administer billing and payment activities, including the setup and maintenance of Electronic Funds Transfer (EFT), processing of credit card payments, cheque deposits, returned payments, and related account adjustments.
- Reconcile invoices, statements, and account records on a regular basis to ensure financial accuracy and completeness.




- Prepare and distribute customer statements and correspondence, including notices related to rejected payments, account status, and collection activity.
- Manage delinquent accounts by initiating collections activity, issuing collection letters, and coordinating payment arrangements with customers as appropriate.
- Respond to dealer and customer inquiries regarding account balances, payment arrangements, statements, contract status, and related finance matters
- Coordinate dealer funding activities, including the processing of direct deposits for approved contracts.
- Perform month-end closing activities, generate required reports, and provide backup support for related financial closing processes.
- Maintain and update departmental procedures, financing programs, and related portal information to support operational effectiveness.
- Organize and maintain physical and electronic records in accordance with established retention and filing procedures.
- Perform other related duties as assigned.

Who You Are

- 1-3 years experience in customer service, accounts receivable, or consumer lending/collections
- Experience with payment processing, account reconciliation, or collections is considered an asset
- Strong organizational skills with exceptional attention to detail
- Proficiency in MS Office, particularly Excel and Outlook
- Strong written and oral verbal and written communication skills in both English and French
- Ability to manage multiple priorities, prioritize tasks and meet deadlines
- Demonstrated problem-solving and reasoning skills, with the ability to address practical

📌 Bilingual Consumer Credit Representative (Kitchener)
🏢 Stanley Black & Decker
📍 Kitchener