Support Nissan customers and dealers in Mississauga through bilingual service, escalated issue resolution, and a hybrid schedule with four onsite days.

As a Senior Customer Service Representative, you will address automotive finance concerns across departments. The work requires English and French fluency, effective communication, and creative problem-solving. You will support representatives, dealer staff, internal teams, and external vendors while following applicable laws and departmental standards.

Key Responsibilities:

- Resolve escalated customer and dealer issues across departments
- Assist representatives with customer and dealer concerns
- Conduct ongoing policy and procedure training sessions
- Verify representative work for detail and accuracy
- Monitor correspondence, workflow, and service quality

Requirements:

- High school diploma
- One to three years of automotive finance customer service experience
- Bilingual English and French communication skills
- Proficiency in Word, Excel, and Outlook
- Organization, time management, and multitasking skills

Bring bilingual communication, automotive finance experience, and escalation expertise to Nissan’s customer and dealer service team.

📌 Bilingual Automotive Customer Service Representative (Mississauga)
🏢 Nissan Motor Iberica
📍 Mississauga