Job TitleKey Account Manager, End Customer
- CanadaJob DescriptionProudly recognized as one of Canada’s Best WorkplacesWe are seeking an experienced and results-driven Key Account Manager, End Customer (KAM) to lead and grow a portfolio of Axis Communications’ most strategic end-customer relationships across Canada.
The KAM develops and executes multiyear account strategies, builds trusted relationships with executive, operational and technical stakeholders, and identifies opportunities to expand the customer’s adoption of Axis products, solutions and services. The KAM also coordinates the internal and external resources required to deliver measurable customer value and sustainable account growth.
Remote candidates will not be considered.
You enjoy building complex, long-term customer relationships, developing strategies that generate sustainable growth and bringing together cross-functional teams to solve meaningful customer challenges.
Serve as the primary strategic and commercial lead within Axis for assigned key end-customer accounts.
Develop and execute multiyear account plans aligned with customer objectives and Axis business priorities.
Build a solid understanding of each customer’s business, operational challenges, technology environment and long-term goals.
Establish trusted relationships with executive, operational, procurement and technical stakeholders.
Identify and pursue opportunities to expand Axis’s position across video surveillance, analytics, access control, intercom, and IP audio.
Manage account growth objectives, opportunity development, customer retention, competitive risks and expansion opportunities.
Lead presentations, proposals, business cases and strategic account reviews.
Build and coordinate cross-functional account teams involving Regional Sales Managers, business development, sales engineering,



professional services, technical support, marketing and global Axis resources.
Coordinate with Regional Sales Managers and channel partners to ensure consistent execution across locations and clearly defined account responsibilities.
Work with appropriate technical resources to coordinate demonstrations, proof-of-concepts, pilot projects and solution validation.
Coordinate customer escalations while ensuring technical and post-sales ownership remains with the appropriate Axis teams and channel partners.
Maintain accurate account plans, opportunities, activities, pipelines and forecasts in Salesforce.
Communicate relevant customer feedback, competitive activity and market insights internally.
What We Are Looking For…A bachelor’s degree in Business, Engineering or a related field; relevant technical training; 5+ years of experience in enterprise sales, strategic account management, national accounts, business development or a related customer-facing commercial role.
Demonstrated success developing and growing complex strategic customer relationships.
Proven ability to create and execute account plans, identify opportunities and deliver sustainable growth.
Ability to build trusted relationships with executives, operational leaders and technical stakeholders.
Sufficient technical fluency to understand customer requirements, communicate solution capabilities and coordinate technical specialists.
Excellent communication,



presentation, organization and project-coordination skills.
Experience using CRM platforms to manage account activities, opportunities and forecasts.
Proactive, accountable and able to manage multiple complex priorities.
Ability to travel up to 50% of the time, including overnight travel.
Experience in physical security, enterprise technology, networking, IoT or a related industry.
Familiarity with video surveillance, analytics, access control, intercom, or IP audio.
Experience managing national or geographically dispersed customer relationships.
Ability to travel and participate in customer site visits, demonstrations and industry events.
Pay RangeThe approximate total compensation range for this location and position is $155K-$175K, which includes a 70% base / 30% commission OTE, corporate bonus and car allowance. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Including performance-based incentives.
Health, dental and vision insurance to support you and your family.
Flexible work arrangements and a supportive environment.
Continuous learning opportunities, training programs and tuition reimbursement.
Opportunities to collaborate with international teams and visit our headquarters in Sweden.
Strong support from leadership and colleagues, helping you thrive in your role.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Type of EmploymentPermanent EmploymentPosting End Date2026-10-30Certain roles at Axis require background checks, which means applicable verifications

📌 Key Account Manager, End Customer (Calgary)
🏢 Axis Communications
📍 Calgary