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Job Summary

CDW Canada is seeking a Technical Account Manager (TAM) to act as the primary technical advisor for a major enterprise client in the Greater Toronto Area. In this senior presales role, you will serve as the client’s trusted technical partner and C-level advisor , dedicated to one strategic account. Your mission is to build a long‑term partnership with the client’s IT leadership, deeply understand their environment and business goals, and align technology solutions to drive their strategy forward. You will coordinate all of CDW’s technical engagements for this account – bringing in the right experts at the right time – to ensure smooth execution of initiatives.

This role requires broad technical knowledge across infrastructure, cloud, networking, security, and software , combined with strategic insight. You’ll comfortably switch between hands‑on technical discussions and high‑level strategy sessions with CIO/CTO stakeholders. If you are passionate about driving innovation , translating business needs into technology outcomes, and leading teams to deliver results, this role is for you.

Responsibilities

- Strategic Advisory & Relationship Management: Serve as a strategic technical advisor to the client’s senior IT leaders (CIO, CTO, VPs),



helping shape their multi‑year IT roadmap to support key business objectives. Build trusted relationships across the client’s organization, from technical teams to C‑level, by consistently providing credible guidance and insight.
- Technical Orchestration: Act as the client’s primary technical point of contact and advocate within CDW. Orchestrate all technical presales activities – from early discovery and solution design to workshops and proposal development – by bringing in the appropriate CDW architects and engineers. Ensure each engagement is executed by the right experts and aligns with the client’s overall strategy. Maintain visibility into ongoing projects (even post‑sale) to guarantee continuity and identify follow‑up opportunities.
- Solution Development & Opportunity Growth: Facilitate the development of solutions for the client’s needs by guiding and overseeing the work of solution architects and engineers. Review high‑level architecture plans and proposals to ensure they meet the client’s requirements and fit into their strategic roadmap. Proactively identify recent opportunities (e.g. cloud adoption, security enhancements, infrastructure upgrades) and work with the sales team to develop these into proposals.



Leverage your understanding of the client’s business to anticipate needs and position relevant CDW services that deliver genuine value (always in a consultative, not pushy, manner).
- Communication & Reporting: Communicate regularly with both the client and internal CDW teams. Lead quarterly technology reviews and strategy sessions to update the client on progress, gather feedback, and adjust plans. Provide executive‑level briefings on the account’s status, upcoming initiatives, and any challenges, ensuring the client’s priorities are understood within CDW. Internally, share insights from the account (e.g. feedback on solutions, competitor considerations) to help refine CDW’s offerings and approach.
- Partner & Vendor Engagement: Develop and maintain relationships with key technology partners relevant to the account, including both established CDW/client partners and emerging partners. This includes coordinating and selectively participating in vendor executive briefings (EBCs), technical workshops, and proofs of concept for strategic solutions.
- Act as a point of control for vendor engagement with the client—balancing vendor‑driven sales motions with the client’s need for stable, secure, and strategically aligned solutions. At times, this will require serving as a gatekeeper to ensure vendor access and activity are appropriate, value‑driven, and aligned with the client’s priorities and operating environment.

Requirements

- Extensive IT

Experience:
10+ years in IT roles such as Solutions Architect, Technical Consultant, or Enterprise Architect, with significant customer‑facing experience. Exposure to large enterprise or public‑sector clients is highly preferred (understanding complex, m

📌 Technical Account Manager (Toronto)
🏢 CDW Canada
📍 Toronto