Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, has an immediate opening for a Manager, Information Governance and Records to join our General Counsel’s Office in Toronto. Reporting to the Senior Counsel, General Counsel’s Office and the Director, Information Governance, the successful candidate will collaborate with the Director to lead the development and ongoing administration of the Firm’s information governance (IG) and records management programs. The role leads the IG and Records team and works collaboratively with stakeholders across the Firm to support the effective management, protection, retention and disposition of Firm and client information in accordance with legal, regulatory and business requirements.

Primary responsibilities of the position include, but are not limited to: Strategic Information Governance Priorities

Collaborating with the Director to develop and evolve the Firm’s Information Governance Policy, Technology Platform Retention Schedule and related programs, including setting retention policies for new technology platforms and/or new features of existing platforms (including AI-based platforms and features), and implementing processes to manage such information on an ongoing basis

Leading strategic firmwide initiatives to advance the Firm’s IG program, including projects to govern lawyers’ usage of standard and exceptional repositories, and to align business services groups on consistent processes for managing the information of incoming and departing Firm members

Information Governance & Records Programs, Processes and Compliance

Overseeing and directing file transfers, client-initiated destructions, legal holds and other information governance processes,



ensuring compliance with Firm policies, client requirements and applicable legal obligations

Partnering with Business Services groups (e.g., IT, Knowledge Management and Practice Innovation) on projects that involve an IG component, such as the management of closing books and other precedents

Managing the Firm’s relationships with key service providers, ensuring advantageous pricing, service quality and consistent delivery

Overseeing data cleanup in records management systems, including by implementing processes for quality-checking records and ensuring information is complete and properly identified

Staying current with industry trends and best practices and identifying opportunities to use current technologies to improve current processes

Team Leadership and People Management

Leading the development of team capacity and capability by aligning priorities, responsibilities and process improvement initiatives with individual strengths and development needs, fostering a culture of continuous improvement, accountability and innovation

Managing the IG and Records team, including hiring, professional development, training and workload, ensuring comprehensive cross-training to alleviate any single-person dependencies

Developing, monitoring and managing departmental budgets and resource expenses, and recommending adjustments as appropriate

Change Management, Training,



Guidance and Stakeholder Support

Collaborating with the Director to lead consultations and other meetings with practice groups and business services teams, including seeking feedback regarding potential IG-related changes and managing users’ expectations around such changes in a respectful and professional manner

Consulting with Firm members to understand challenges, emerging needs and opportunities for improvement while developing practical solutions

Developing and delivering user training and guidance to support electronic content management, including on the use of approved knowledge repositories, scanning, email management and electronic filing

Qualifications Education and Experience

Bachelor’s degree in information management, library science, business administration or a related field is required

Master’s degree in a related field is preferred

Minimum five years’ work experience in information governance, records management, library science, information science or another related field, preferably in a law firm, other professional services firm, financial institution or another large, complex organization

Skills And Abilities

Understanding of the legal requirement for and legal context governing information-related processes and procedures, including privacy issues, file transfers and information governance practices within a law firm or professional services environment

Excellent written and verbal communication, consultation and relationship management skills

Ability to think strategically, exercise sound judgment and develop practical solutions to complex problems.

Strong project management, organizational and time-

📌 Manager, Information Governance and Records (Toronto)
🏢 The Law Office Management Association (TLOMA)
📍 Toronto