BIG HUG Hospitality
- Restaurant Manager ~ Full-Time ~$BIG HUG Hospitality is the team behind some of Toronto’s most celebrated restaurants, including Mimi Chinese, Sunnys Chinese, and Linny’s. At BIG HUG Hospitality, our mission is simple: we are in the experience business. Together, we are committed to creating best-in-class hospitality experiences through exceptional food, thoughtful service, and a strong team culture. We are seeking an experienced Restaurant Manager to oversee daily restaurant operations within the BIG HUG Hospitality group. This role is responsible for leading and supporting the team, delivering exceptional guest experiences, managing staffing and scheduling, ensuring compliance with health and safety standards, and maintaining high levels of service, quality, and efficiency across all areas of the business. This posting is for a currently existing vacancy. We are looking for a Full-time, Permanent, Restaurant Manager to bring an elevated experience to our guests A multifaceted role, the Restaurant Manager works to oversee the operations of the restaurant. Focusing on staff training, generation of top-line revenue, and management of labour and cost of goods, the Restaurant Manager will be involved in leading all aspects of the restaurant to success while ensuring a best-in-class guest experience. Labour Management: appropriate staffing levels to achieve the highest service standards POS Programming: POS must be updated with the current menu, ensure proper modifiers are listed for ease of communication with the kitchen. PMIX Analysis: identify consistently low-selling items and think of ways to boost sales (promos, pre-shift knowledge, staff tasting). Restaurant Tech (clover/SW/etc.): Execute rollouts and overall support tech initiatives, suggesting improvements and lessons learned. Elevate service and give final approval for FOH staff to graduate training. Prepare and implement standard operating procedures,



coordinate restaurant operations during each shift, and determine and implement operating improvements. Manage all aspects of staff performance in accordance with established service standards, and ensure staff knows and adheres to established steps of service and service standards. Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Monitor adherence to health, safety, and hygiene standards within the location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviours of the team and guests, maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with health and legal regulations. Maintain restaurant cleanliness and uphold aesthetic standards. Maintain accountability for all internal controls around invoices, cash, and other payment handling and procedures. Interact with guests to ensure all inquiries, guest recovery, and complaints are handled promptly, providing a best-in-class guest experience. Appropriately adapt to seasonal changes and create and manage relevant initiatives. conduct performance appraisals, take disciplinary action, motivate and train. Prior management experience in the restaurant industry and experience in upscale environments is preferred. Bonus if you are familiar with any of the following: BIG HUG Hospitality offers a market-competitive salary and benefits package, including health insurance, and opportunities for professional development. All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status. #

📌 BIG HUG Hospitality (Toronto)
🏢 Push Operations
📍 Toronto