Claims Specialist, Personal Lines Auto
- Waterloo or Montreal If you have experience in Personal Lines Auto claims, and are looking for a new challenge, we would love to hear from you. Zurich Canada is currently seeking Claims Specialists – Personal Lines Auto, based out of our Waterloo and Montreal offices. Reporting to the Claims Manager, Auto Personal Lines, you will be the first point of contact for our customers, primarily supporting them by phone. Most of your day will be spent on the phones, responding to calls with empathy and professionalism—guiding customers through the claims process, answering their questions, and managing personal lines claims of low to moderate complexity within your authority. By following established protocols, you’ll ensure claims are handled efficiently and deliver a customer-centric service. Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements. Note: The Waterloo office will be relocating to our recent Kitchener office when it opens in early 2027. Document claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal lines claims. Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.



Work to have a timely resolution to claims by developing case strategy; Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims. Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits. Meet quality standards by following best practices. Ensure customer service by proactively communicating information; following customer protocols and may participating in customer marketing efforts. Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Ensure legal compliance by following state and federal laws and regulations and internal control requirements. Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud. Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed. Protect Zurich’s reputation by keeping claims information confidential. Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.



Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area Completion of Zurich Claims Training Program and 1 or more years of experience in the Claims or Insurance area Microsoft Office experience Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and regulations. Minimum of 2 years of personal lines auto claims experience Collaborative team player with cross-functional relationship-building experience Able to assess scope and exposure for moderately complex claims Recognizes nuances in customer and stakeholder interactions Present clear recommendations for claim resolution to stakeholders For Waterloo candidates, fluency in French is a strong asset For Montreal candidates, fluency in French is required. For Waterloo candidates, it is a valuable asset. For Montreal candidates, fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec. At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want

📌 Claims Specialist, Personal Lines Auto (Ontario)
🏢 Zurich 56 Company
📍 Ontario