RQ10953 - Software Developer - CRM - Senior

Justice Technology Services

Ministry of Public and Business Service Delivery and Procurement

Pay Rate: 95-100/hr incorp

Senior Software Developer – CRM / Microsoft Dynamics 365

Location: Toronto, Ontario

Work Arrangement: Onsite

Position Overview We are seeking a Senior Software Developer – CRM to support the Office of the Public Guardian and Trustee (OPGT) Modernization Program.

The successful candidate will work as part of an integrated support, data, and reporting team, collaborating with internal teams and external/vendor resources. The role will focus on implementing configurations, customizations, integrations, and enhancements within Microsoft Dynamics 365 Customer Engagement (CE) and supporting technologies.

A key area of responsibility will be developing and maintaining Power BI reports, dashboards, and visualizations using data from Dynamics 365, including Customer Engagement (CE) and Finance & Operations (F&O;).

Key Responsibilities Develop, configure, customize, and extend Microsoft Dynamics 365 Customer Engagement (CE) solutions.

Translate technical specifications, approved designs, and user stories into functional and tested solution components.

Troubleshoot and resolve technical issues related to Microsoft Dynamics 365 CE.

Support the implementation of current and future solution enhancements and releases.

Develop interactive Power BI reports, dashboards, and visualizations based on business requirements.

Analyze complex datasets and provide meaningful insights into business performance and trends.

Ensure the accuracy, quality, consistency, and integrity of reports and data.





Develop reports using data from Dynamics 365 CE and Finance & Operations (F&O;).

Support system, integration, and user acceptance testing by resolving defects, validating data, and addressing technical issues.

Participate in deployment activities and provide technical support during post-go-live stabilization.

Work with data extraction, transformation, integration, and reporting processes.

Contribute to technical documentation and knowledge-transfer activities.

Collaborate with developers, solution architects, business analysts, testers, internal teams, and vendor resources.

Follow established architecture, security, development, and technology standards.

Contribute to ongoing enhancements and refinements beyond the Minimum Viable Product (MVP).

Perform other related duties as required.

Mandatory Qualifications Candidates must have: 5+ years of experience developing and supporting enterprise applications, including Microsoft Dynamics 365 Customer Engagement (CE).

Robust proficiency with Power BI, including: Data modeling

Interactive reports and dashboards

Advanced Power BI functionality

Proven experience developing reports using data from Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O;).

Preferred Qualifications The following would be considered an asset: Azure cloud certifications, such as:



Microsoft Azure Fundamentals

Microsoft Certified: Power BI Data Analyst Associate

Microsoft Dynamics 365 certifications.

Desired Skills and Experience Microsoft Dynamics 365 CE Hands-on experience developing, configuring, and extending Microsoft Dynamics 365 Customer Engagement solutions.

Experience with Dynamics 365 configurations and customizations, including: Forms, views, and dashboards

Workflows, business rules, and process automation

Security roles and data-access configurations

Experience developing custom components, plug-ins, and extensions using technologies such as C#/.NET and JavaScript.

Practical knowledge of Microsoft Dataverse, including: Entity structures and relationships

Data handling and validation

Data integrity

Platform extensibility

Power BI & Reporting Strong Power BI development experience.

Experience with: Data modeling

DAX

Power Query

Interactive dashboards and reports

Data gateways

Experience developing reports from Dynamics 365 CE and/or Finance & Operations data.

SQL & Data Integration Strong SQL skills, including writing complex queries and troubleshooting query performance.

Knowledge of query optimization, indexing, partitioning, and execution plans.

Experience with data extraction from databases, APIs, flat files, and other sources.

Knowledge of data transformation and loading processes.

Familiarity with ETL tools and technologies, including Azure Synapse.

Experience designing logical and physical data models.

Understanding of relationships, hierarchies, efficient data storage, and data retrieval.

📌 Software Developer - CRM - Senior I 1+ Year (Toronto)
🏢 Analyst Technical Solutions
📍 Toronto