Make a difference in client experiences as a Bilingual Customer Care Representative at Element in Canada. Provide exceptional support in both French and English while resolving fleet inquiries. As a valued team member at Element Fleet Management, you will assist clients and drivers across various fleet services. This remote role requires responding to inquiries through phone, chat, and email in a transparent and empathetic manner. Resolve inquiries via phone, chat, and email in both languages
• Address first-level web support and service requests
• Clarify customer needs and offer suitable solutions
• Aim for first-contact resolution to enhance user experience
• Collaborate with colleagues and meet service targets Bilingual in French and English, with strong communication skills
• Previous customer service experience is preferred
• High school diploma or equivalent
• Proficient in Microsoft Office applications
• Bring your bilingual expertise to enhance client care at Element Fleet Management in a supportive remote environment. #

📌 Bilingual Customer Care Representative Remote (Montreal)
🏢 CEI Fleet Collision and Safety
📍 Montreal