The IBM Canada Lab in Markham, Ontario is one of the largest R&D; facilities in Canada. As a Content Designer intern at the IBM Canada Lab, you would be part of a team that transforms our customer’s challenges into solutions. This role is for a Content Design Intern on the IBM Bob team. IBM Bob is an AI coding partner used worldwide. As a Content Design intern, you will own and expand the documentation that helps customers get the most out of Bob. Write and maintain technical documentation, including getting-started guides, feature references, configuration walkthroughs, troubleshooting, FAQs, etc. Work directly in the codebase in a React/MDX repository. When a feature is released, you are in the pull request review loop: reading diffs, asking clarifying questions, and drafting the matching documentation in the same release cycle. Make content structure decisions. When a new configuration section or feature area is added, you propose how to organize it. Apply IBM Style standards consistently. Fix issues that arise in translation files, such as broken MDX syntax or misaligned content structure. Address feedback from fluent subject-matter experts when translated content needs correction. Use Bob daily to draft content, check consistency, and work through complex documentation tasks. Writing automation scripts is preferred but not required. High School Diploma/GED Bachelor's Degree Required technical and professional expertise Ability to design, develop, edit, and produce accurate and effective technical documentation. Able to write with clear and direct language. You produce concise, active-voice content with no marketing language, no unnecessary padding, and using consistent application of IBM Style. Proficiency with Markdown or MDX, including file metadata, tables, and structured content syntax.



Ability to read code well enough to document it accurately, follow a code sample, understand a configuration schema, and recognize when a command-line example is incorrect. Preferred technical and skilled experience Familiarity with AI coding tools. Experience with React-based documentation frameworks. Experience writing automation scripts. Understanding of IBM Design Thinking practices, DevOps and a variety of software engineering concepts. Candidates must be available to participate in the full duration of the internship. ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development,



security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the big

📌 Content Designer (Markham)
🏢 International Business Machines
📍 Markham