Ambulance Communications Officer (Irregularly Scheduled/On-Call) 2 Temporary (Irregular on-call, up to 6 months) 16710
- Ambulance Communications Officer 1 $37.36
- $45.69 Per hour
* *Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Lindsay Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work. Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system. To learn more

about the role
, the Ontario Public Service and the recruitment process, we welcome you to attend our information session on Thursday October 15th, 2026 at 12:00pm. Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer here. We have also developed a self-assessment survey to help you determine if a career as an Ambulance Communications Officer is the right fit for you. Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders Direct ambulance movements and coordinate response efforts with partners such as Fire, Police and Ornge Air Ambulance Provide pre-arrival instructions including first aid and telephone-assisted cardio-pulmonary resuscitation (CPR)



while awaiting the arrival of paramedics or tiered emergency responders Ambulance Communications Officer Training Program: Upon hiring the successful candidate will be required to complete a comprehensive six-week Entry-to-Practice (ETP) training program. The training will focus on core protocols, procedures, and systems for land ambulance dispatching and emergency call taking. If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff. Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays. Proficiency in typing at 35 w.p.m. with 90% accuracy Successfully pass CritiCall pre-employment testing Security clearance, including Criminal Record Check Entry-to-Practice (ETP)



training and local on-the job training Ambulance Communications Officer Certification You can maintain control of situations under pressure and manage on-going stress effectively You have qualified judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers You have the ability to acquire, interpret and apply knowledge of Central Ambulance Communications Centre operations, policies, practices and processes, as well as sections of the Ambulance Act and other related Acts. Interpersonal, Communication and People Skills You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others You can manage issues using appropriate communication techniques and elevate when necessary You have written communication skills to update information, prepare reports, and respond to requests for information. You demonstrate customer service skills and respect towards others in all areas of your work You have proficiency in computer software and computer-based telecommunications applications You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure. How we support diversity, inclusion and accessibility We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. diversity, equity and inclusion initiatives Anti-Racism Pol

📌 Ambulance Communications Officer (Lindsay)
🏢 Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs
📍 Lindsay