Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Front Office Manager to join our growing team This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. Front Office Manager By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. **
* This posting is for an existing vacancy within Lais Hotel Properties Limited. Manages and administers the activities and Team Members for the daily operation of the hotel in a manner which is consistent with a superior quality hotel. Providing personalized and exceptional guest service at every given opportunity Supports Guest Service Managers, in their efforts to uphold VH SOPs, and train the FD Team Ensures that the front office is fully operational in terms of sufficient staff to service the guests Provide on-going training for all Team Members Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required. Ensures Team Members follow safety policies and procedures Having a thorough knowledge of Lais Hotel Properties’ products and services Ensures that all guest complaints, that escalated, because the “empowered front-line team”, was not able to provide service recovery, are resolved to in such a manner as to uphold VH standards and also satisfy the guest. Actively seeking ways to meet Guests’ product or service needs Regularly attends management meetings Assists other departments as required Forecasts reports for the hotel Assists the front office Team Members when necessary a) the equipment, materials and protective devices are provided as prescribed; (b) the equipment,



materials and protective devices provided by the employer are maintained in valuable condition; (d) the equipment, materials and protective devices provided by the employer are used as prescribed ~ a) provide information, instruction and supervision to a worker to protect the health and safety of the worker, (b) in a medical emergency for the purpose of diagnosis or treatment, provide, upon request, information in the possession of the employer, including confidential business information, to a legally qualified medical practitioner and to such other persons as may be prescribed; (d) acquaint a worker or a person in authority over a worker with any hazard in the work and in the handling storage, use, disposal and transport of any article, device, equipment or a biological, chemical or physical agent; (e) afford assistance and co-operation to a health and safety committee in the carrying out by the committee of any of their functions; (f) only employ in or about a workplace a person over such age as may be prescribed (14 years of age in all areas with the exception of kitchen where minimum age requirement is 15); (i) ensure a copy of the Occupational Health & Safety Act and any explanatory material prepared by the Ministry, is posted if not available advise Human Resources immediately (j) prepare and review at least annually a written health and safety policy and develop and maintain a program to implement that policy; (k)



post at a conspicuous location in the workplace a copy of the health and safety policy; (l) provide to the health and safety committee the results of a report respecting health and safety that is in the employer’s possession and, if that report is in writing, a copy of the portions of the report that concern health and safety; m) advise workers of the results of a report and, if the report is in writing, make available to them on request copies of the portions of the report that concern health and safety a) notify a General Manager/Director of the use or introduction into a workplace of such biological, chemical or physical agents as may be prescribed; (c) carry out such training programs for workers, supervisors and health and safety committee members as may be prescribed Comply with all Lais Hotel Properties’ health & safety policies Ensures monthly departmental workplace inspections and safety talks are assigned and completed by departmental supervisors Conduct a department workplace inspection and safety talk on a semi-annual basis Conduct team member health & safety training and performing team member safety observance Commend team members on safe work practices and performance Always ensure that workplace accidents/injuries are reported immediately to a Manager/Supervisor Technical/Managerial/Administrative

Requirements:
Minimum three (3) years hospitality management experience Basic accounting principles an asset Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting Previous up-selling and/or sales experience is considered an asset Graduate of Hotel Administration Diploma, degree program or similar, or the equivalent in education and experience

📌 Front Office Manager (Niagara-on-the-Lake)
🏢 Vintage Hotels
📍 Niagara-on-the-Lake