Technical Lead

Reports To: Technical Supervisor

Employment Type: Full Time

Location: Edmonton, AB

About Client A national audio visual and technology integrator delivering design, installation, commissioning, and service for customers across Canada. Their teams take projects from kickoff through testing, documentation, end-user training, and ongoing support, with a focus on technical quality, professionalism, and the highest level of customer satisfaction at every stage.

Why This Role

This is the role where great technicians become great leaders. As Technical Lead, you will guide the hands-on side of complex AV projects from kickoff through completion, setting the standard for how systems are installed, commissioned, tested, and documented, and showing the team what excellent work looks like every day.

You will work at the center of each project, alongside Project Managers, Technical Supervisors, architects, general contractors, and clients, while directing installation crews and subcontractors on the ground. Every project is different, and your judgment, experience, and calm under pressure will determine how smoothly it comes together.

You will also shape the next generation of the team through coaching and mentorship, build your reputation with clients, and have real room to grow with a national organization that values quality, professionalism, and continued learning.

The Technical Lead is responsible for leading the technical implementation of AV projects from kickoff to close-out. Working closely with management and clients, this role ensures all project systems are installed, configured, tested, and documented to industry standards, while directing other technical staff and subcontractors and setting an example for process, workflow, and day-to-day operational discipline.

The ideal candidate is an experienced, hands-on AV professional who leads by example, communicates clearly, and is comfortable coordinating multiple projects and priorities in a rapid-paced environment.

Functional Responsibilities

- Lead implementation of project systems from kickoff through completion, ensuring all components are installed, configured, and tested to industry standards.
- Direct installation crews, technical staff,



and subcontractors in day-to-day operations, procedures, and workflow.
- Work with Project Managers to coordinate with architects, general contractors, electrical contractors, and clients throughout implementation, and help develop sound project schedules.
- Prepare projects for launch by reviewing and coordinating install material lists and cable run lists, scheduling resources, and coordinating shipments.
- Attend client site meetings, track site conditions and timelines, and provide daily or weekly status updates to management.
- Perform advanced on-site troubleshooting, commissioning, system sign-off, end-user training, and after-sales support.
- Develop and manage deficiency reports and track outstanding items through completion.
- Prepare close-out documentation, including as-builts, user manuals, manufacturer manuals, and warranty letters, and maintain red-lined CAD and functional drawings.
- Assist with technical review of projects before launch, including scope, bill of materials, drawings, equipment lists, and labour estimates.
- Coach and mentor team members, and step in for the Technical Supervisor or Project Manager during absences.
- Respond to customer escalations and resolve them to meet customer satisfaction and company standards.
- Champion health and safety policies and procedures for yourself, your crew, and subcontractors.
- Stay current on new technology and participate in professional development.

Requirements

- Minimum 5 years of related or direct industry experience, including experience leading technical implementation teams and subcontractors.
- Post-secondary education in electronics, broadcast, telecom, or another industry-related program; CTS certification required (CTS-I preferred).
- Knowledge of basic networking; IP network certifications and CTS-D are preferred.




- Familiarity with platforms such as Crestron, AMX, Extron, Biamp, ClearOne, BSS, and Cisco; AMX and/or Crestron experience is a plus.
- Practical knowledge of wiring, rack dressing, and termination best practices, along with applicable electrical code requirements.
- Proficiency with audiovisual and network cabling terminations and pulling low-voltage cable.
- Ability to read and interpret system schematics and electrical, mechanical, and architectural drawings; Visio or AutoCAD proficiency preferred.
- Ability to perform minor DSP and control system changes and uploads, and to troubleshoot advanced AV systems.
- Excellent interpersonal, written, and verbal communication skills, with strong judgment and decision-making.
- Proficiency with Microsoft Office (Outlook, Excel, Word).
- Ability to manage multiple projects and deadlines, and to work independently and collaboratively.
- Valid driver's license with an acceptable driving record; ability to obtain a high-level security clearance.
- Flexibility to work extended hours, including nights, weekends, and holidays, and to be on call as needed; extensive domestic travel and occasional international travel.
- Physically able to work at heights and in tight spaces, in varying conditions, and to lift 60 lbs unassisted (100 lbs with assistance).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

Equal Employment Opportunity Policy

Birddog Talent, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

📌 A/V Technician - Edmonton
🏢 Bird Dog Talent
📍 Edmonton