Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career.

Wolseley

Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1 Paid vacation, sick time, and paid birthday off Annual bonus and profit-sharing opportunities Employee discounts on leading plumbing, HVAC/R, and industrial products Rejoignez l'équipe de Burlington ou de Laval en tant qu'agent du service client e-commerce, où vous aiderez les clients à tirer le meilleur parti de nos solutions en ligne. Vous offrirez un accompagnement exceptionnel, répondrez aux questions relatives au commerce en ligne et contribuerez à renforcer l'engagement envers Wolseley Express.

Assurer un service client de deuxième niveau via le chat en ligne, les e-mails et les appels téléphoniques pour les demandes liées au site web. Favoriser la satisfaction globale en offrant un service client de haut niveau pour résoudre les réclamations. Développer une expertise sur Wolseley Express afin de communiquer efficacement et de promouvoir les fonctionnalités en libre-service de la plateforme.

Mettre en place et tenir à jour un tableau de bord mensuel afin de fournir des analyses et de mettre en évidence les tendances concernant le volume, le type et la résolution des tickets. Collaborer avec le service national d’assistance client selon les besoins. Identifier et signaler aux équipes e-commerce et informatiques les problèmes techniques liés à l’expérience en ligne sur Wolseley Express.

Formation postsecondaire ou au moins 2 ans d’expérience dans le soutien d’une plateforme de commerce électronique Maîtrise de l’anglais et du français,



ainsi que d’excellentes compétences en communication et en relations interpersonnelles (expression orale, écriture et écoute) Connaissance des meilleures pratiques en matière de commerce électronique transactionnel, de préférence dans un environnement B2B Compétences techniques ; maîtrise de Microsoft Office et des plateformes technologiques Connaissance du système AS400 et de Wolseley Express, un atout Sens aigu de l’organisation pour établir les priorités, mener plusieurs tâches de front et gérer son temps Engagement fort en faveur d’un service client d’exception Solides compétences en résolution de problèmes et en analyse Télétravail Nouveau poste : nouveau poste net Join the Burlington or Laval team as an eCommerce Customer Support Agent, where you’ll help customers get the most out of our online solutions. You’ll provide exceptional support, troubleshoot eCommerce inquiries, and help drive engagement with Wolseley Express. We’re looking for a tech-savvy, customer-focused professional who enjoys problem-solving and thrives in a fast-paced, collaborative environment.

Provide second-tier customer support via inbound web chat, email, phone inquiries for web-related inquiries. Collaborate cross-functionally with other teams and research information in multiple systems/applications, to provide timely resolution to customer issues. Triage/Troubleshoot customer concerns regarding Wolseley Express orders, backorders, inventory availability, etc.

Support Strategic

Accounts with administrative overflow tasks to expedite customer onboarding plans, as needed (ie. Drive overall satisfaction by providing a high level of customer service to resolve complaints.

Develop Wolseley

Express expertise to effectively communicate and promote self-serve capabilities of the platform.

Leverage Wolseley





Express reporting to identify and connect with newly-registered users to offer onboarding assistance and pass any requests to field support teams. Monitor and action Wolseley Express related feedback collected through Medallia surveys and forms, as needed. Collaborate with National Customer Support as required.

Identify and communicate technical issues pertaining to Wolseley Express online experience to eBusiness and IT. Post-Secondary Education, or 2+ years experience supporting an eCommerce platform Fluency in both English and French with superior communication and interpersonal skills (verbal, written and listening) Knowledge of transactional eCommerce best practices, in a B2B environment preferred Plumbing/HVAC product knowledge, an asset proficient with Microsoft Office and technology platforms Knowledge of AS400 system and Wolseley Express, an asset High level of commitment to exceptional customer service Remote New Position: Net New Role We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process. Wolseley uses AI-assisted tools to support applicant screening.

Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role.

Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position.

Short-term contract positions are not eligible for company-sponsored advantages. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. #

📌 Agent du Service Client e-Commerce / eCommerce Customer Support Agent (Edmonton)
🏢 Wolseley Canada
📍 Edmonton