51863
- Barrie
- Temporary
- 12 Months 3,601.96
- $3,831.86 / bi-weekly Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One Provide advice to customers relative to current service supply regulations & policies, underground subdivision design process, connection and inspection requirements. Discuss client needs and provide/request information in the desired format and assist customer by clarifying and amplifying technical service details, by correspondence, telephone, modem, etc. Advise customers and follow up with their contractors on matters relative to Corporate policies as well as practices and procedures applicable to customer services and equipment. Respond effectively to customer/contractor/developer inquiries and complaints associated with underground subdivision developments and/or processes over the telephone, by correspondence, by modem, etc. Refer more complex technical problems or issues associated with policy, procedures or interpretation which are considered beyond the scope of the job responsibilities, to Supervisor or other appropriate personnel for resolution. Manage the underground subdivision phone lines and mailbox. Collect customer data including phone numbers, addresses, company name, development details, etc. Record data required for completion of underground design work and future communication. Follow up with written communication and data requests.



Input/update data received in databases as required. Prepare and send letters to customers/developers/contractors at various stages of projects providing direction and expected outcomes/responses. Track the status of projects and follow up with appropriate notifications as required. Explain appropriate policies and procedures complete with all required information (e.g. inspection guides, procedures, standards, etc.). Prepare subdivision agreements for review, distribution and approval. Extract costs from Passport for input into the cost calculator. Prepare costing of work from estimates in Passport, which will require becoming familiar with the use of the cost calculator to establish correct pricing of work for inclusion in the agreement. Monitor and track status of approval or work using databases and other means. Notify other parties of status of approvals or work schedules. Using information in databases, or upon request, follow up on status of approvals with various external authorities or with field personnel. Operate computer equipment, as required, to utilize databases related to system programs as required to: record, update, load and unload and report statistical information associated with work load, schedules, estimates, man-hours, distribution system, work affecting customers and other necessary details. Monitor, input, update, and extract data, using computer application programs,



ensuring that accuracy and timeliness are maintained. Receive data such as sketches, work instructions from technicians or others and interpret or disseminate for interpretation, as appropriate, assembling and adjusting appropriately for entry into computerized systems to produce estimate, material lists, work schedules, as required. Communicate with external parties around costs, schedules, approvals associated with equipment moves across multiple boundaries. Initiate required billing and handle associated payments as per corporate requirements. Provide a service to back up the local area network (LAN) system through changing tapes and monitoring system etc. Collect and input data as required to report accomplishments. Perform a variety of clerical activities associated with the handling of transactions in accordance with established policies, practices and procedures, using various manual, local and corporate computerized systems. Notify appropriate personnel including other Utilities when delinquent account payments are received. Process, check and verify invoices, including Credit Card statements, assign proper account distribution and journalize account distribution inputting information via a computer terminal. Input work standards and/or accomplishment units to various reporting systems via a computer terminal. Perform a variety of clerical/administrative tasks including: Typing service as assigned Mail sorting, pickup and delivery Assisting with clerical processing of joint use data preparing/processing of billing authorizations and permits from data supplied Making travel arrangements for personnel Maintaining stationery stock, issuing equipment and assisting in stock inventory and receipt ~ Requires a knowledge of ma

📌 Short-Term Temporary (Barrie)
🏢 Hydro One
📍 Barrie