Assistant General Manager

Obsidian Athletic Club | Kelowna, British Columbia

Position: Assistant General Manager

Location: Kelowna, British Columbia

Employment Type: Full-Time | Management

Compensation: $60,000 Annual Base Salary + Performance-Based Commission & Incentives

About Obsidian Athletic Club

Obsidian Athletic Club is a premium, multi-service athletic facility that combines the scale and equipment selection of a commercial gym with the personalized service and specialized experiences of a boutique fitness club.

As we continue expanding across Canada, we are seeking a motivated, organized, and results-driven Assistant General Manager to join the leadership team at our new Kelowna location.

This is an exciting prospect for an ambitious individual to play an important role in launching a new premium athletic facility, developing a high-performing team, and delivering an exceptional member experience.

Key Responsibilities

Daily Operations & Club Standards

- Support the General Manager in overseeing all aspects of daily club operations.
- Maintain exceptional standards of cleanliness, organization, safety, and facility presentation.
- Supervise front desk employees and support the wider club team.
- Ensure daily operational checklists, opening procedures, and closing responsibilities are completed.
- Identify and resolve operational issues efficiently.
- Assume responsibility for club operations in the General Manager's absence, within delegated authority.

Staff Supervision & Development

- Assist with staff recruitment, onboarding, training, and development.
- Support employee scheduling, attendance monitoring, and shift coverage.
- Assist with employee performance management and maintaining staff accountability.
- Conduct staff training and reinforce company policies, procedures, and service expectations.
- Foster a positive, professional, and performance-driven workplace culture.

Membership Sales & Member Experience

- Support membership sales, upgrades, and retention initiatives.
- Conduct facility tours and communicate membership options, services, and premium amenities.
- Respond professionally to membership inquiries, concerns, and complaints.




- Build positive relationships with members and maintain a welcoming club environment.
- Support front desk operations during busy periods.
- Promote personal training, group fitness, and additional club services.
- Assist the General Manager in achieving membership and revenue targets.

Operational Performance & Administration

- Support the General Manager in achieving operational and financial performance targets.
- Monitor membership sales, cancellations, member engagement, and retention.
- Maintain accurate operational records, reports, and internal communications.
- Assist with inventory management, ordering, and administrative responsibilities.
- Identify opportunities to improve operational efficiency and customer satisfaction.
- Collaborate with senior leadership on company initiatives and new programs.

Administrative & Systems Proficiency Candidates should demonstrate solid computer literacy, organizational skills, and confidence using or learning administrative and operational software.
- Gym Master: Membership management, billing, reporting, and member administration.
- Employment Hero: Employee scheduling, onboarding, attendance, and HR administration.
- Canva: Creating basic marketing materials, promotional content, and internal communications.
- Indeed: Recruitment, applicant screening, and interview coordination.
- Notion: Task management, operational checklists, documentation, and team collaboration.
- Microsoft 365 Workspace: Outlook, Teams, Excel, Word, SharePoint, and OneDrive for communication, reporting, document management, and collaboration.
- Meta Business Suite: Basic social media management, member engagement, and marketing support.

Previous experience with these platforms is an asset but not essential. Candidates must demonstrate the ability to learn new systems efficiently and maintain accurate administrative records.

Qualifications





- Previous supervisory or leadership experience within the fitness, hospitality, retail, or customer service industry.
- Fitness industry experience strongly preferred.
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to motivate, coach, and support team members.
- Experience in sales, customer service, or membership-based businesses.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a quick-paced environment.
- Confidence using administrative software and digital management systems.
- Excellent problem-solving skills and a proactive approach to daily operations.
- Passion for health, fitness, and delivering exceptional customer experiences.

What We're Looking For We are seeking a proactive, dependable, and motivated leader who takes ownership, leads by example, and thrives in a performance-driven environment.

The successful candidate will be hands-on, commercially minded, and capable of balancing exceptional member service with operational discipline, staff accountability, and membership growth.

We value individuals who demonstrate initiative, adaptability, professionalism, and a genuine desire to grow within our organization.

Why Join Obsidian Athletic Club?

- Competitive annual base salary of $60,000 plus performance-based commission and incentives.
- Opportunity to join the founding management team of a brand-new premium athletic club.
- Be part of a rapidly expanding Canadian fitness organization.
- Work alongside an ambitious and supportive senior leadership team.
- Opportunities for professional development and long-term career advancement.
- Play an significant role in shaping the culture, standards, and success of our Kelowna location.

Apply Today Please provide a Cover letter and Resume.

If you are a motivated leader with a passion for fitness, business performance, and delivering exceptional customer experiences, we would love to hear from you.

Join Obsidian Athletic Club and help us establish a new standard for premium fitness in Kelowna.

Pay: From $60,000.00 per year

Benefits

- Extended health care
- On-site parking

Work Location: In person

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