- We are seeking an Associate Account Manager to own the health, retention, and growth of an assigned book of Luma customer accounts

- This is a hybrid role that blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams

- You will work in close partnership with Strategic Account Executives, Customer Success, and the broader sales organization to ensure every customer renews, adopts, and grows with Dotmatics

- This role is for you if you want a defined path from account support and renewal ownership toward a full-cycle Account Executive career, and you can bring enough scientific fluency to speak credibly with bench researchers, lab managers, and departmental decision-makers

- Expansion &
- Independent Sales Ownership

- Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products

- Own the full sales cycle for small to mid-sized expansion opportunities within named accounts (typically <$50K ARR)

- Conduct needs assessments, build business cases, and deliver compelling proposals for both renewal and expansion motions

- Achieve or exceed quarterly and annual retention and expansion quotas

- Work with WW Renewals, where relevant, to ensure renewals are tracked and actioned prior to renewal notice

- Collaborate with WW Renewals, where relevant, to proactively share account health, Stakeholder feedback and at risk accounts to support the renewals process

- Customer Engagement
- Build and maintain strong relationships with scientific researchers, lab managers, and departmental decision-makers

- Understand customer workflows, pain points, and scientific objectives well enough to speak credibly about ELN, LIMS, cheminformatics, bioinformatics, and data visualization challenges





- Position Dotmatics solutions to address specific research and data management challenges as part of both renewal conversations and expansion pitches

- Collaborate with Customer Success to ensure smooth onboarding and continued value realization across the customer lifecycle

- Renewal Ownership &

- Retention

- Own the end-to-end renewal process for an assigned portfolio of named accounts, from 120-day renewal notice through contract execution

- Forecast renewal risk and revenue with accuracy, maintaining a rolling view of at-risk, on-track, and expansion-ready accounts

- Proactively monitor account health signals (usage, adoption, support tickets, stakeholder turnover) and intervene early on accounts showing renewal risk

- Negotiate renewal terms, pricing, and contract structure within established parameters, escalating complex negotiations as needed

- Partner with Customer Success to resolve adoption gaps or satisfaction issues before they become renewal risks

- Account Support &

- Collaboration

- Partner with Strategic Account Executives to support sales activities within named enterprise accounts

- Collaborate with Presales (Field sales) to conduct product demonstrations and technical discovery calls for prospects and existing customers within assigned accounts

- Coordinate with field sales teams on account strategies, customer communications, and opportunity progression

- Maintain accurate CRM records and provide regular updates on renewal status, pipeline activity, and account health

- Continuous Learning &





- Market Intelligence

- Develop deep product knowledge across the Dotmatics Luma portfolio and stay current on scientific research trends, laboratory informatics challenges, and the competitive landscape

- Provide market intelligence on customer needs, competitive activity, and industry trends to Sales and Product

- Participate in regular pipeline and renewal forecast reviews with sales leadership- We are looking for people who have at least 4 years of experience in inside sales, renewal management, account management, or sales development, preferably in SaaS, material sciences or technical software, you may also hold a degree in Material or Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field

- Ability to work with Finance and RevOps to build out sales contracts

- Strong discovery, negotiation, and consultative selling skills

- Proven track record of meeting or exceeding retention, renewal, or sales quotas

- Experience using CRM systems (Salesforce preferred) and sales engagement tools

- Understanding of complex sales cycles

- Self-motivated with robust organizational and time management skills, comfortable managing a high-volume renewal book alongside expansion opportunities

- Excellent presentation and communication abilities, written and verbal

- Ability to work collaboratively in a team environment while managing independent renewal and sales responsibilities

- Experience selling or managing accounts within chemical and material sciences verticals, research organizations, pharmaceutical companies, biotechs, or academic institutions

- Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions

- Familiarity with scientific research workflows and laboratory informatics (ELN, LIMS, cheminformatics, bioinformatics, automation, orchestration)

📌 Associate Account Manager (Luma | Material Science) (Canada)
🏢 Dotmatics
📍 Canada