Serve Access Credit Union members through telephone, chat, and email while applying solid communication and customer service skills.

The Member Solutions Centre Representative I provides financial service to existing and potential members. As an incoming-contact first point, you will respond to inquiries, process transactions, promote products, and support business development objectives. The role requires knowledge of credit union products, policies, and procedures.

Key Responsibilities:

- Resolve member inquiries through phone, chat, email, and other communications
- Process transactions and investment instructions using internal software
- Set up online banking, reset passwords, and troubleshoot access issues




- Refer lending and wealth management inquiries to specialists
- Balance the electronic ledger daily through the banking system

Requirements:

- Grade 12 diploma or equivalent
- Minimum one year customer or member service experience
- Strong verbal and written communication skills
- Proficient computer skills with attention to detail
- Ability to follow policies and procedures accurately

Apply your member service, communication, transaction processing, and banking skills with Access Credit Union’s solutions centre team.

📌 Member Service Representative Contact Centre (Canada)
🏢 Access Credit Union
📍 Canada