Personal & Commercial Banking Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. This role is responsible for leading a team of Account Managers in structuring credit and managing operations.

Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group.

Manages a book of business in alignment with credit and operational risk policies.

The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience.

Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets.

Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs.

Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results.

Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service.

Constantly build knowledge of the market, customers and broader economic factors.

Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities.

Primary escalation point for significant sales matters / risk matters / exceptions for Account Managers.

Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs.

Enhance TDBG brand by participating in network events.

Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit.

Build current relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same.

Meet or exceed business targets for the Unit.

Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.





Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit.

Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile.

Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.

Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines.

Protect the interests of the organization – identify and manage risks, and elevate non-standard, high risk transactions/activities as necessary.

Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct.

Understand changing market conditions and remain knowledgeable of relevant industry issues.

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Undergraduate/Graduate degree and/or 10+years of relevant experience.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan,



we’re committed to providing the support our colleagues need to thrive both at work and at home. If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only) At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. #

📌 Associate Senior Manager, Commercial Services (Oshawa)
🏢 TD Bank Group
📍 Oshawa