Select how often (in days) to receive an alert: Description: Permanent Full Time The Training and Development Specialist is responsible for designing, coordinating and delivering effective learning solutions for new and existing employees supporting Contracting and Compensation operations. The role develops employee knowledge and capability across business processes, operational procedures, products, policies and enabling technology through classroom, virtual, group and individual learning. Serving as a training subject matter expert and trusted business partner, the Specialist assesses learning needs, develops and maintains training content, evaluates learner progress and provides coaching to reinforce successful performance.

Training

Delivery and Facilitation Deliver structured training to new and existing employees on Contracting and Compensation processes, procedures, products, policies and supporting technology. Facilitate learning in virtual, in-person, classroom, small-group and one-to-one environments. Adapt facilitation methods, learning activities and supporting materials to reflect different learning styles, experience levels and business needs.

Apply adult-learning principles and practical business scenarios to promote critical thinking, sound judgement, problem-solving and effective decision-making. Facilitate refresher training, cross-training, change-related learning and targeted development sessions. Maintain current working knowledge of relevant business processes and operational practices to ensure training remains accurate and credible.

Learning Needs

Assessment and Planning Develop short- and long-term training plans that identify learning objectives, required resources, delivery methods, timelines and measures of success. Coordinate training schedules, learner participation and required subject matter support. Identify knowledge, skill and performance gaps through observation, assessments, operational results, quality findings, learner feedback and consultation with business partners.

Develop targeted learning or coaching plans to address identified needs. Prioritise learning initiatives based on business risk, operational requirements and employee development needs.

Learning Content

Development and Maintenance Design, develop, review and maintain training plans, facilitator guides, learner materials, job aids, reference tools, assessments and related learning resources. Partner with subject matter experts, process owners and learning professionals to validate the accuracy and completeness of training materials. Identify gaps,



inconsistencies or outdated information in learning content and coordinate the required updates.

Support the development and maintenance of a reusable learning-content repository that promotes consistency and efficient knowledge transfer. Ensure training content reflects approved business processes, policies, controls and service expectations. Develop interim support materials when formal procedures or learning resources are not yet available.

Communicate material changes to learners, leaders and affected business partners.

Learner

Assessment, Coaching and Performance Support Evaluate learner knowledge, skill development and readiness through assessments, practical exercises, observation and other appropriate methods. Monitor learner progress throughout training and provide timely, constructive and specific feedback. Document training outcomes, strengths, development needs, risks and recommended next steps.

Provide one-to-one coaching and mentoring to reinforce learning and address individual performance gaps. Communicate learner progress and training outcomes to appropriate leaders and business partners. Recommend additional training, coaching or operational support where required.

Training

Evaluation and Continuous Improvement Develop and implement methods to evaluate training effectiveness, knowledge retention and application of learning. Gather and analyse learner, leader and business-partner feedback to identify opportunities to improve content and delivery. Review quality results, operational trends and recurring errors to identify potential training or process gaps.

Recommend and implement adjustments to learning content, facilitation techniques and training processes. Work with process owners to address training needs arising from changes, quality findings or operational issues. Challenge existing approaches constructively and identify practical opportunities to improve learning outcomes and operational performance.

Maintain appropriate training records, plans, progress updates and evaluation results. Act as a trusted training partner and subject matter resource for Contracting and Compensation operations. Participate in business initiatives and projects to identify learning impacts, readiness requirements and training deliverables.





Provide business-process expertise to support the design, review, validation and implementation of operational changes. Support testing or validation activities when business knowledge is required to assess process or training impacts. Share knowledge, observations and recommendations that support employee capability, process consistency and service improvement.

Communicate training plans, progress, risks and outcomes clearly to stakeholders at different organisational levels. Support organisational change by helping employees understand and apply new or revised processes and expectations. Escalate material knowledge, process, content or readiness concerns to the appropriate business owner.

Experience delivering instructor-led training in virtual, classroom, group, and one-on-one learning environments. Strong ability to design, develop, and maintain training materials, job aids, assessments, and learning resources. Knowledge of adult learning principles and proven ability to adapt training for diverse learning styles and experience levels.

Experience assessing learning needs, identifying knowledge gaps, and developing targeted training and coaching plans. Strong coaching, mentoring, and performance management skills with the ability to provide constructive feedback. Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part time permanent team member: ~ Career Development : Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being. ~ Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day. ~ Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options. ~ All information provided will be handledin accordance withapplicable laws and Canada Life policies.

📌 Bilingual Training & Development Specialist, Distribution Services (Kitchener)
🏢 Canada Life Group
📍 Kitchener