Use bilingual communication and collections expertise as a BMO Contact Center Agent, working Tuesday through Saturday on the stated schedule. Advise customers on payment strategies and products.

This agent reviews delinquent, high risk, and written-off accounts for collections opportunities. The work includes customer sales and service, payment guidance, and approved procedures. You will manage calls, transactions, escalations, documentation, and customer communications. You will also support loss mitigation, account analysis, and recovery planning.

Key Responsibilities:

- Review delinquent and high risk accounts for collection opportunities
- Advise customers on payment strategies and collections products
- Handle incoming calls professionally and efficiently




- Execute loss mitigation processes for non-performing accounts
- Escalate complex customer situations to managers

Requirements:

- Three to five years of relevant experience typically required
- Post-secondary degree or equivalent education and experience
- Knowledge of Consumer Collections laws and requirements
- Robust verbal and written communication skills
- In-depth analytical, problem-solving, and influence skills

Apply bilingual communication, negotiation, and collections knowledge while supporting BMO customers and protecting Bank interests.

📌 Bilingual Collections Contact Center Agent (Canada)
🏢 BMO
📍 Canada