SUMMARY

The Quick Service Restaurant (QSR) Supervisor is responsible for managing daily operations of the location. This role involves supervising and training staff, ensuring exceptional hospitality, and maintaining an efficient dining environment. Constructive leadership, strong communication skills, and an assured focus on customer satisfaction are essential for success in this role.

SHIFT INFO:

Overnight: 9:45 PM to 6 AM

Full time or part-time hours available. Weekend availability required.

BENEFITS & PERKS

- Starting Pay: $23.50 to $26 per hour, depending on experience and qualifications.
- Dental and Vision Insurance: Available after 60 days
- Health Insurance : Available to eligible full-time employees after 1 year
- Transportation Benefits : Free RTD EcoPass or employee parking reimbursement
- Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options
- 401(k) Retirement Savings Plan: Available after 6 months
- Employee Discount : Available at Skyport restaurant and retail locations
- Paid Leave : Provided in accordance with applicable Colorado and federal laws
- Supportive team environment with training and professional development opportunities

PRIMARY RESPONSIBILITIES

- Oversee daily operations to ensure smooth, efficient service
- Coordinate breaks and flow of shifts in alignment with business needs
- Validate time clock functions
- Supervise and train staff, including cooks, cashiers, and team members
- Ensure exceptional customer service by promptly addressing guest inquiries and resolving complaints




- Monitor and maintain inventory levels of supplies, including food, beverage, utensils, and cleaning materials
- Assist with staff scheduling and ensure adequate coverage for all shifts
- Continually foster a positive and team-oriented work environment for all employees
- Account for and submit prohibited items logs as required by the airport
- Follow food safety and sanitation guidelines as appropriate/required
- Assist in regular inventory procedures and submit warehouse requisitions

REQUIRED SKILLS/ABILITIES

- Genuine interest in providing a positive guest experience to every guest, every time
- Friendly, outgoing, approachable personality
- Ability to work well with others and support a positive work environment
- Ability to work in a fast-paced environment
- Dependable
- Flexibility to work nights, weekends, and holidays as needed
- Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
- Strong communication skills and ability to effectively handle stressful situations
- Strong problem-solving skills (commonsensical and solution-oriented)
- Ability to use basic math (e.g., addition, subtraction,



multiplication, and basic fractions)
- Ability to follow cash handling procedures
- Must successfully complete required airport security and background screening, including a federal background check.

EDUCATION AND EXPERIENCE

- High School diploma or equivalent
- Minimum 2 years’ experience in the hospitality industry, with a minimum of 1 year in a supervisory or leadership
- role
- ServSafe certification preferred

WORKING ENVIRONMENT

Airport : This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant : This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires that the QSR Supervisor possess certain physical abilities. The physical abilities listed here are representative of those that must be met to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 l

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