Lead campaign and end-to-end journey design at CIBC in Toronto’s hybrid workplace, applying client experience expertise and people leadership.

As Chapter Lead within Savings, Investments & Advice, you will build and develop a high-performing team. You will establish consistent practices, coach specialists, and guide campaigns and journey experiences across products, channels, and partner teams. The focus is simplifying experiences and delivering meaningful client and business outcomes.

Key Responsibilities

Build and develop a high-performing campaign and journey design team

Provide leadership, coaching, and functional expertise to the Chapter

Champion client-first campaign and end-to-end journey design practices





Identify opportunities to simplify client and user experiences

Support Squad delivery and Quarterly Business Review processes

Requirements

Leadership experience managing and developing a team

Experience managing end-to-end client experiences and journeys

Experience delivering change across complex initiatives

Structured, analytical, and methodical problem-solving approach

Commitment to compliance, policies, standards, controls, and risk management

Bring people leadership, journey design, coaching, and structured problem-solving expertise to CIBC’s Toronto team.

📌 Campaign and Journey Design Chapter Lead (Winnipeg)
🏢 CIBC
📍 Winnipeg