Serve Affinity members through phone, web chat, and live video while providing digital banking support and financial advice. Work in the Contact Centre.

As a Member Advisor, you will be the voice of Affinity and deliver member service through technology-enabled channels. You will provide advice in members’ best interests, complete transactions, and address banking problems. The position also involves offering solutions through Affinity’s digital banking tools.

Key Responsibilities:

- Support members through phone, web chat, and live video
- Provide financial advice aligned with members’ best interests
- Complete transactions while delivering outstanding member service
- Help prevent and solve members’ banking problems




- Offer solutions through Affinity’s digital banking tools

Requirements:

- Post-secondary diploma or degree in a related field
- Equivalent combination of education and experience considered
- Provide member-centric advice across financial products and services
- Experience using digital channels, devices, and mobile applications
- Intermediate knowledge of Affinity Credit Union products and services

Bring financial advice, transaction support, and digital channel experience to Affinity’s Contact Centre as a Member Advisor.

📌 Contact Centre Member Advisor (Canada)
🏢 Affinity Credit Union
📍 Canada