The Customer Solutions Representative manages assigned dealer and customer accounts while providing accurate, timely, and professional support throughout the customer journey. Reporting to the Customer Solutions Supervisor, the role serves as a trusted customer contact responsible for order execution, issue resolution, cross-functional coordination, and delivering exceptional customer experience.

Manage Assigned

Accounts and Deliver Customer Solutions - Manage assigned dealer and customer accounts, process orders, quotes, revisions, and product inquiries. Maintain accurate records and resolve customer concerns.

Ensure

Accuracy, Quality & Process Compliance - Maintain product and process knowledge, follow established standards, workflows, and policies, complete transactions accurately and efficiently, and identify and address errors before they impact customers.

Collaborate Across

Functions- Partner with internal departments to support customer commitments, coordinate information and activities across teams, and promote positive business outcomes through effective communication.

Strengthen

Quality, Knowledge & Continuous Improvement - Share product and process knowledge,



reinforce service and quality standards, and support the adoption of approved changes. Identify recurring issues and improvement opportunities, contribute to root-cause analysis, and help implement solutions.

High School

Diploma or equivalent required; Minimum 2-4 years of experience in customer service, customer support, order management, or a related business function Strong customer service, problem-solving, communication, prioritization, and cross-functional collaboration skills. Proficiency with Microsoft Office and the ability to learn and effectively use business systems.

Experience in manufacturing, cabinetry, building products, construction, design, or a dealer-based setting.

Experience with order processing, quoting, technical product support, or customer issue resolution.

Experience working with Enterprise Resource Program or customer management systems.

Experience supporting process improvement, training, or implementation of new systems and workflows. Accessibility accommodation is available upon request. #

📌 Client Service Representative (Temporary Full-Time) (Morden)
🏢 Decor Corporate
📍 Morden