A rapidly growing, dynamic high-tech firm in Surrey, BC, is looking for an energetic and intelligent Client Services Manager to assume the role of coordinating all customer service activities of the company.

DSG Tag Systems was formed by a team of technology development veterans with extensive experience in the golf industry. Their mission was to build and deliver a breakthrough solution to age old challenges faced by golf facility operators in managing and protecting their mobile fleet assets while also enriching the golf experience.

Responsibilities will include

- Determining requirements, preparing, and coordinating the installation/delivery of hardware to service personnel and customers.
- Assist with coordinating project activities such as scheduling service personnel, coordinating resources, equipment procurement logistics, and working with other staff to deliver the final system.
- Create estimates with respect to staff, costing and resources for implementation ensuring that all contractual obligations are met;
- Liaise with Vendors, Distributors, service personnel, and Sales agents;
- Ensures that all projects are properly documented and commissioned;
- Updating and maintaining database of installation documentation.
- Establish and maintain business relationships with providers of installation-related services in Canada, USA and internationally.
- Act as second tier support for Field Technicians with system configuration, testing, and diagnostics.




- Monitor the health of the system to ensure that customers have minimized down time.
- Coordinate with Wireless providers to order and activate SIMS, create and monitor service tickets, and monitor billing status.
- Travel occasionally to customer locations in North America and internationally to assist with installation and/or service work.

Responsibilities will include

- Proven problem solving skills with excellent written and verbal communication skills.
- Must be adept at multitasking and prioritizing.
- Must have excellent organization and tracking skills.
- Self motivated starter, able to work under pressure to meet strict deadlines.
- A basic knowledge of technology components including cellular communication, GPS, and networking.
- Moderate knowledge of PC software applications is required, such as MS Office, and basic knowledge of MS Project, and Visio.
- Basic project management skills combined with demonstrated ability to work in a team workplace.
- Experience with CRM software – a definite asset.
- Must have completed a technical undergraduate or college program, or show equivalent experience.
- 5-7 years related experience.
- Valid passport and ability to travel.

If you feel that your skills are suited to this position please forward your resumes via email to [email protected]

Please include the position title in the subject line.

We would like to thank all applicants; however only those selected for interviews will be contacted.

📌 CLIENT SERVICES MANAGER (Surrey)
🏢 Vantage Tag Systems
📍 Surrey