Elevate your career as a Collections Representative with MCI, leveraging ethical recovery strategies and excellent negotiation skills to help customers resolve their accounts. This role involves working both remotely and on-site to connect with clients in a supportive setting.

As an experienced Collections Representative at MCI, your role will require handling past-due consumer accounts with professionalism and empathy. You will utilize advanced contact center technology to negotiate payment options effectively, ensuring a customer-focused approach throughout. Your skills in conflict resolution and relationship building are crucial for achieving recovery goals and maintaining brand integrity.

Key Responsibilities

- Make outbound and inbound calls for account discussions




- Utilize technology to locate and communicate with customers
- Understand customer situations and propose payment options
- Negotiate arrangements delicately and professionally
- Address concerns and work towards resolution

Requirements:
- Minimum 1 year of contact center or customer service experience
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to type 20+ words per minute
- Proficient in Microsoft Office Suite

Become part of MCI's team and contribute to helping customers get back on track with their accounts while honing your collection expertise.

📌 Collections Representative at MCI (Sydney)
🏢 The Sydney Call Centre
📍 Sydney