Lead Contact Center AI architecture at Definity through hybrid work, applying generative AI and cloud-native design across customer experience solutions.

This senior hands-on technology leader defines strategy, architecture, and delivery for AI-powered voice, chat, and digital contact center solutions. The work supports Sonnet, National Broker Service, Claims, Commercial Insurance, and Petline.

Lead AI-powered voice, chat, and digital solution delivery

Architect generative AI capabilities for automation and customer experiences

Bachelor’s or Master’s degree in a related field

Seven-plus years designing enterprise customer experience solutions

Two-plus years implementing conversational or generative AI solutions

Experience with cloud platforms, APIs, CRM, and omnichannel engagement

Google Cloud Platform and up-to-date programming language expertise

Shape Definity’s Contact Center AI platform using generative AI, enterprise integrations, cloud architecture, and technical leadership. #

📌 Contact Center AI Technical Lead (Toronto)
🏢 Definity
📍 Toronto