Job Category Retail Employee Type Full Time Non-Exempt Description Assistant Store Manager About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. Principle Duties & Responsibilities People & Training Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present. Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.



Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager. Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall. Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property. Customer Experience Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service. Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers. Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education. Maintain a professional appearance consistent with Company Dress Code Policy. Understand and adhere to Policies & Procedures Manual to maintain a safe work workplace.



by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies. Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops. Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy. Product & Inventory Management Protect Company assets within guidelines of LIDS Retail policies. Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control. Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes. Established ability to produce sales results while minimizing loss. Comprehensive medical, dental, and vision coverage ~ Retirement plan ~100% employer‑paid benefits, including short-term and long-term disability, life and AD&D; insurance, and an Employee Assistance Program ~ Ongoing career development, including discounted secondary education courses ~ Uncapped monthly bonus potential Ability to constantly stand on shift. Ability to frequently walk on shift. Ability to frequently hear and communicate verbally with customers,

📌 Temporary Assistant Store Manager (Niagara Falls)
🏢 Lids Canada
📍 Niagara Falls