Position Number: 50010901 /

Department: Card Office

Grade: GR08

Campus: Sir George Williams (Downtown)

Salary: $32.45 - $39.05 per hour

Union/Association/HR Policy: CUSSU

Posting deadline: November 4, 2026

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural workplace.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

SCOPE

Reporting to the Supervisor, Customer Service, the incumbent ensures a high level of customer satisfaction through excellent customer service for the ID Card Services and Print Services operation. They interact with customers and stakeholders and provide information, respond to inquiries about products and services, handle and resolve complaints. The incumbent determines the most cost-effective approach for print production.

PRIMARY RESPONSIBILITIES

- Maintain a high level of customer satisfaction through excellent customer service. Confer with customers, stakeholders or vendors by telephone, in person, or online to provide information and/or troubleshooting for products or services, ensure that all sales recorded are in line with established procedures and obtain details of complaints.
- Respond to customer needs, consult with customers, provide pricing and quotes for products or services (e.g. printing, binding, laminating), take orders, review files, determine the best method for producing print jobs, schedule and produce jobs.
- Coordinate operational activities for Print and ID Cards including documentation of policies and procedures, troubleshooting equipment, monitoring supplies, scheduling maintenance of equipment and placing service calls (internal or external) for software or hardware failures. Place orders for supplies as required. Issue campus ID Cards. Verify student or staff/faculty status, perform routine cardholder permission modifications for various campus use privileges. Provide replacement cards for lost, stolen or damaged IDs, determine validity of lost or stolen IDs, and updates ID database with updated information.




- Ensure that the Print and ID Cards sales revenue are balanced and recorded according to approved procedures and coordinate payments/commissions for ID Card program. Submit all financial reports to appropriate personnel. Prepare and validate sales reporting and execute electronic uploads of invoices. Verify grant and departmental budget codes. Report any discrepancies to Manager.
- Assist in hiring, training, scheduling and supervising casual part-time staff. Communicate relevant information including policy and procedures to part-time staff. Monitor personnel to ensure daily compliance with policies and procedures.
- Coordinate Concordia stationary orders from university departments. Monitor inventory levels and report low inventory or discrepancies. Prepare packages for shipment, create invoices. Create and issue purchase orders as required.
- Coordinate preparation for the annual inventory count, including organizing and identifying stock, confirming that inventory records are current, assigning and guiding staff during the count, reviewing completed count sheets, investigating routine discrepancies and submitting final inventory information to the Supervisor.
- Review and maintain a basic understanding of university services (i.e. DPrint, Meal Plan, Library) to provide information to students; remains in contact with appropriate University departments for up-to-date information.
- Perform other duties as assigned by the Supervisor.

QUALIFICATIONS

- Diploma of Collegial Studies (two-year pre-university DEC) in a field related to the major job responsibilities and two to four years of related experience, including at least two years in customer service.
- Excellent customer service skills.
- Experience reconciling and recording revenue.
- Demonstrated interpersonal, organizational, and communication skills, with ability to work independently and as part of a team.
- Capable of supporting stress and pressure in a high-volume service environment.
- Good knowledge (Level 4) of spoken and written English and good knowledge (Level 4) of spoken French.
- Basic understanding of PC platform, Windows, MS Office, FreeFlow, Print Drivers, Adobe Acrobat Pro, PDF Snake.
- Good knowledge (intermediate level) of Excel, to be able to format spreadsheets and do simple calculations.
- Ability to work outside normal operating hours on both campuses.





Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey.

This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.

📌 Coordinator, Print and ID Card Service (Montreal)
🏢 Concordia University
📍 Montreal