Join SFM as a Credit and Collections Specialist, where you’ll play a key role in maintaining healthy customer accounts and supporting our continued growth. Bring your financial expertise, attention to detail, and customer-focused approach to a collaborative team, while enjoying a flexible work environment. Follow up on outstanding customer balances and overdue accounts.

Release customer orders in accordance with immediate payment and credit terms. Reconcile customer accounts, credit card transactions, cheques, deposits, orders, and related documentation. Process credit card payment requests and ensure transactions are properly recorded.

Support collection activities and follow up on customer accounts as required. Follow up on documentation related to special credit terms, financing arrangements, and credit approvals. Maintain accurate and up-to-date customer account information.

Post customer deposits and apply payments to the appropriate invoices. Reconcile and verify credit card reports and transactions. Prepare daily and weekly reports, including deposit summaries, credit investigation follow-ups, and other accounts receivable reports.

Provide administrative support to customers, including providing copies of invoices, statements, and other account-related documentation. Maintain and update collection and follow-up notes within customer accounts.



Collaborate with internal departments and customers to resolve account and payment-related issues.

DEP (Diploma of Vocational Studies) in Accounting or DEC in Administration, Accounting, or a related field. Minimum of 5 years of relevant experience in credit, accounts receivable, collections, or a related role. Bilingual in French and English, both spoken and written.

Strong written and verbal communication skills, with the ability to communicate effectively with internal and external customers in Quebec and across Canada. Customer service and sales-oriented approach, with a professional and solution-focused attitude. Proficiency with Microsoft Office, particularly Excel and Word.

Experience with JD Edwards is considered an asset. Being part of Midwich’s international network also means exposure to a larger scale of operations, global best practices, and opportunities to grow your skills while contributing to a company undergoing exciting modernization and diversification. Progressive, versatile work arrangements with benefits such as: ~ Car charging stations on premises. ~ Being part of Midwich gives our team exposure to world-leading brands and exciting career opportunities across Sales, Marketing, Finance, and more. #

📌 Credit & Collections Specialist - Hybrid + 4-day work week (Dorval)
🏢 SFM
📍 Dorval