At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives.

Together, our community is driven by a culture of courage, trust, and collaboration. As a Customer Service Representative, you take pride in representing Baxter Healthcare Corporation and our world-class products. Your understanding of our deep portfolio and belief in the outstanding value and quality they provide fuels your confidence.

Our customers trust you and appreciate your bilingual skills and determination to find solutions to meet their needs. You enjoy building relationships and establishing trust with those who rely on Baxter's solutions every day. This is where your work helps healing You help us deliver products that healthcare professionals and facilities rely on to save and sustain lives.

We never compromise on quality and are unafraid to roll up our sleeves to get the job done right. We own our schedules but will flex our calendars and responsibilities to support each other and our customers. Support is available as needed, and we help you shape your career within the company.

Extensive training is offered, and the close tech services team offers additional learning from managers and peers when necessary. This is a hybrid position and will be required to work in the office 3 days per week. The shift time is Monday to Friday 8:00h-16:00h EST).

Respond to customer inquiries via phone, email, fax,



and chat in a timely and qualified manner Process customer orders and coordinate with internal teams Meet or exceed customer happiness targets and important metrics Maintain accurate records of customer interactions Resolve customer complaints and issues efficiently Advance complex issues and/or customer complaints when necessary Participate in ongoing training and development to improve customer service skills and product knowledge High school diploma or equivalent experience ~ Previous experience in a customer-facing role ~3-5 years of customer service experience ~ Excellent English communication, interpersonal, and problem-solving skills ~ Proficiency in Microsoft Office (Word, Excel, Outlook) ~ Flexibility to work a hybrid schedule, including 3 days a week in the office Bachelor’s degree or equivalent experience Knowledge of medical products or the healthcare industry Experience with customer relationship management (CRM) software Experience with ERP software (e.g., JDE, SAP) Individual pay will bedetermined based upon skills, expertise and experience, and the incentive, which is contingent upon company andindividual performance outcomes. This posting is for a current existing vacancy within our organization. As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications.

Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review the Recruitment Fraud Notice.

📌 Customer Care Representative - Day shift (Monday to Friday 8:00-16:00) (Mississauga)
🏢 Baxter Healthcare
📍 Mississauga