We are seeking a dedicated and enthusiastic Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves interacting with customers to address inquiries, resolve issues, and promote our products and services.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and skilled manner.
- Provide information about products and services, assisting customers with their needs and offer viable solutions.
- Resolve customer complaints efficiently while maintaining a positive attitude.
- Engage in upselling opportunities to enhance the customer experience and drive sales.
- Maintain accurate records of customer interactions through data entry into our systems.
- Follow up with customers to ensure satisfaction and gather feedback on their experience.
- Collaborate with team members to improve service delivery and share best practices.
- Adhere to company policies regarding phone etiquette and customer interactions.
Qualifications
- Bachelors' Degree
- Strong computer skills
- Excellent communication skills (in person, phone and email)
- Ability to work independently and within a team
- Prompt, reliable, and responsible
- Previous working experience in retail sales/ packing and shipping industry preferred
- Strong problem solving skills
- Excellent problem-solving abilities and a proactive approach to resolving issues. Friendly and outgoing personality
- Strong sales-oriented attitude
- Able to lift 30+ pounds
Pay: From $18.25 per hour
Benefits
- Company events
- Paid time off
Education
- Bachelor's Degree (required)
Experience
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
📌 Customer Service Associate (Toronto)
🏢 Sky Mart
📍 Toronto
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