FLIGHTCRAFT AVIATION SERVICES has a long year history of providing protected, best in class aviation ground handling services. CUSTOMER SERVICE AGENT – ATW Customer Service Agent’s (CSA’s) work under the direction of the Owner/Operator, Shift Lead, and the Manager (ATW) and/or Supervisors to ensure passengers and customers are handled according to specific company policies and procedures. They will support and work alongside all areas of the Company and foster the team atmosphere of Flightcraft.

Quality customer service, attention to detail, company procedures, safety, and teamwork are key components to be a successful agent. They must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. They must also be flexible and able to deal with the adapting nature of aviation.

Provide quality customer service to a variety of customers,



including travelling passengers, travel agencies, corporate customers, and other internal and external groups. Answer phones/emails, give out fare and schedule info, take and create reservations, etc. Assist with baggage handling (bag jams/bag room congestions) and deliveries as required.

Brew and load coffee, hot water jugs as required. Assist with on-boarding catering requirements. Provide daily or shift reports to Supervisors and/or Manager. Ability to speak, write, and understand the English language.

Must be able to work with minimal supervision, and/or in a team environment working varied and/or split shifts. Must be willing to work outdoors in all weather conditions. #

📌 Customer Service Ywg - Customer Service Agent (Winnipeg)
🏢 Flightcraft Aviation Services
📍 Winnipeg