Lead hotel onboarding and account success for Sadie across Australia, using organization, communication, and AI tools in daily work.

As Customer Success Manager, you will guide Australian hotel partners from signed contract through go-live and ongoing account management. You will coordinate with Product, Engineering, Partnerships, Sales, Support, and Marketing while building processes for future hotels. The work centers on adoption, account health, customer feedback, and measurable value for hotel operators.

Key Responsibilities

Run onboarding end to end for new hotel partners

Train hotel staff and confirm full system adoption

Monitor account health, calls, bookings, and staff usage

Analyse feedback and present evidence-based product improvements





Document playbooks, health checks, and escalation paths

Requirements

At least two years in customer success, account management, or hospitality technology

Hotel front desk or management experience

Strong organization across multiple onboardings and accounts

Explicit written and verbal communication with non-technical staff

Daily AI tool use with careful quality checks

Own Australian hotel relationships for Sadie through onboarding, adoption, account health, feedback, and thoughtful growth decisions.

📌 Customer Success Manager Australia Hotels (Winnipeg)
🏢 Sadie
📍 Winnipeg