At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. The base salary for this role ranges between $51,440 - $70,730, with eligibility for an incentive target of $6,000.00 % which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. This job posting is for an existing vacancy. Quote customers and process orders based on requests from customers and WFS Account Managers Source products for customers not in our usual vendor base Provide cost savings and product substitutions to customers as requested Follow-up on customer back orders, quotes, and complaints Continuously improve product knowledge through lunch n’ learns, online research, etc.





Process customer returns and PO returns as per Quality Systems procedure Seek special contract pricing from vendors when applicable Follow billing and freight instructions – inbound and outgoing Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act Support all aspects of WFS Quality Management System A minimum of 1 to 2 years previous customer service experience is required Demonstrates a robust work ethic and personal commitment to get the job done Demonstrated ability to provide exceptional customer service Knowledge of industrial and/or safety products is preferred Superior interpersonal, problem solving and customer service skills to effectively build relationships Proficient computer skills and aptitude Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance.

Employee Family Assistance

Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

📌 Customer Support / Customer Service Representative.- Full Time (Windsor)
🏢 Grainger Canada
📍 Windsor