Are you a motivated, compassionate dental professional looking to grow in a busy surgical practice? Join our team where patient care and clinical excellence are our top priorities.

Citadel Oral & Facial Surgery is seeking a Dental Implant Treatment Coordinator to join our team full-time, working between our Halifax and Dartmouth offices in Nova Scotia.

This role is ideal for someone who is highly organized, patient-focused, and comfortable coordinating each stage of the implant treatment process. You’ll work closely with patients, oral surgeons and referring dental offices to keep treatment running smoothly and help patients feel informed and supported.

Applicants must be Level II Registered Dental Assistants with a current, valid Nova Scotia licence. Previous dental office experience, strong knowledge of dental terminology, and excellent spoken and written English communication skills are required. Experience in implant dentistry or oral surgery is a strong asset.

Position Summary The Dental Implant Treatment Coordinator coordinates the patient experience and administrative requirements of dental implant treatment, from initial referral and consultation through surgery, follow-up and transition to the restorative dentist.

As a central point of contact for patients, referring dental offices and the Citadel surgical team, the Coordinator ensures that information is accurate, appointments and treatment stages are organized, and outstanding requirements are followed through to completion.

The role combines compassionate patient service, strong dental knowledge and independent case management. By anticipating needs, resolving administrative issues and maintaining clear communication, the Coordinator supports an efficient implant practice and allows the surgical team to focus on clinical care.

Key Responsibilities

- Serve as a main contact for implant patients, answering questions and providing friendly, timely support throughout treatment.
- Help patients understand the surgeon’s recommended treatment plan, appointment sequence and approved preparation and recovery instructions.
- Coordinate referrals, patient records, imaging and other information needed for consultations and surgery.
- Schedule consultations, procedures and follow-up visits, working with the surgical team and referring dental offices to keep treatment on track.
- Maintain communication with referring and restorative dentists, including case updates and arrangements for the patient’s return for restorative care.
- Prepare and explain treatment estimates, coordinate insurance predeterminations and review approved payment arrangements with patients.
- Track active cases, outstanding requirements and patient follow-ups to help prevent delays or missed treatment stages.
- Coordinate with laboratories, suppliers and the clinical team on case materials and delivery timelines, where assigned.
- Maintain accurate,



confidential patient records and promptly refer clinical questions or concerns to the appropriate team member.
- Support daily administrative needs and identify ways to improve patient service and office efficiency.
- Take dental X-rays and cone beam CT (CBCT) scans as directed by the oral surgeons, within authorized scope of practice and in accordance with radiation safety protocols.

Qualifications and Experience

- Must be a Level II Registered Dental Assistant with a current, valid licence to practise in Nova Scotia.
- Experience in dental administration, treatment coordination, dental assisting or a related patient-care setting.
- Strong working knowledge of dental terminology and the ability to understand and communicate information about implant cases.
- Experience in oral surgery, implant dentistry or another dental specialty is a strong asset.
- Education in dental administration or dental assisting is an asset; an equivalent combination of relevant education and experience may be considered.
- Familiarity with treatment estimates, dental insurance predeterminations and patient financial discussions.
- Proficiency with dental practice-management software, electronic patient records, email and standard office applications.
- Ability to learn the implant systems, terminology and case coordination processes used within the practice.
- Must be a Level II Registered Dental Assistant with a current, valid licence to practise in Nova Scotia.
- Excellent spoken and written English communication skills are required.

Core Competencies

- Patient service: Demonstrates empathy, discretion and professionalism, including during sensitive or difficult conversations.
- Organization and follow-through: Tracks multiple cases and outstanding tasks reliably over extended treatment timelines.
- Communication: Communicates clearly and accurately with patients, surgeons, clinical colleagues and referring offices.
- Prioritization: Remains focused and effective in a busy environment with frequent interruptions and changing demands.
- Attention to detail: Maintains accurate records, estimates, correspondence and appointment arrangements.
- Initiative and judgement: Works independently within established procedures, anticipates needs and seeks direction appropriately.
- Teamwork: Builds cooperative relationships and supports smooth handoffs between administrative, surgical and restorative teams.

Scope and Accountability

- The Coordinator supports and explains treatment plans approved by the treating clinicians. Clinical assessment, diagnosis, treatment recommendations,



interpretation of imaging, confirmation of healing and the clinical informed-consent discussion remain the responsibility of the appropriate regulated professional.
- Clinical duties may only be assigned where the employee holds the required qualifications, registration and authorization.

Working Conditions

- Primarily an onsite role within a busy oral surgery practice.
- This position is split between our Dartmouth and Halifax offices and requires working onsite at both locations.
- Frequent telephone, computer and in-person communication, with sustained attention to detailed information.
- Regular interaction with patients who may be anxious, uncomfortable or concerned about treatment costs.
- Requires flexibility to respond to changes in surgical schedules while maintaining a calm and professional approach.
- Follows practice requirements for workplace safety, infection prevention and control, confidentiality and respectful conduct.

Performance Expectations

- Successful performance is demonstrated through:
- Patients receiving clear information, respectful service and timely responses.
- Accurate scheduling and completion of required administrative preparation.
- Current case records with clear next steps and ownership of outstanding tasks.
- Timely, accurate communication with referring and restorative offices.
- Reliable follow-up on pending treatment, missed appointments and outstanding requirements.
- Accurate estimates and documented financial discussions.
- Appropriate escalation of clinical concerns and administrative barriers.
- Effective coordination that reduces avoidable delays and administrative demands on the surgical team.

What We Offer

- Comprehensive advantages package and pension plan. Health and dental premiums are shared equally between the clinic and employee; mandatory life and disability insurance premiums are employee-paid.
- Reliable Monday–Friday schedule
- Supportive and collaborative clinic environment
- Opportunity to work with an experienced and professional team
- Parking, paid lunch, uniforms, paid licensing fees
- A chance to be part of a practice that values teamwork, growth, and patient-centered care

Citadel Oral & Facial Surgery is an equal opportunity employer. We welcome applications from individuals of all backgrounds and are committed to an inclusive, respectful workplace. Accommodations are available upon request throughout the recruitment process. Please apply through Indeed so we can give every application proper consideration. To help our team stay focused on patient care, we kindly ask that you avoid calling the clinic directly about this opportunity. Candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $35.00-$45.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 Dental Implant Treatment Coordinator – Level II Registered Dental Assistant (Halifax Regional Municipality)
🏢 HumanKind HR Solutions
📍 Halifax Regional Municipality