DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Our specialty is hyper-personalised, digital communications that change perceptions, shape recent behaviours, and shift market share for our clients. The Client Partner is a senior account lead, any given business or group of businesses, leading, inspiring and creating paths for creative and business opportunities. They are responsible for the overall strategy, sales, relationship management, and delivery oversight activities related to their assigned accounts. This position reports directly to the AVP, Client Partner (eBay), partnering to develop and deliver the eBay arm of the DEPT® Studio growth strategy. To achieve their goals, the Client Partner will manage global cross-channel teams and develop and maintain senior-level agency relationships. The Client Partner will consult on the best path forward to achieve strategic goals developed in relation to the client vision. They will nurture and build solid senior-level relationships with the executive layers of client leadership. They will have experience consulting for varied clients in the experience design, branding and technical spaces, and capable of driving conversations towards different capabilities in DEPT® Studio’s Portfolio. They are instrumental in developing and directing the engagement strategy across clients and must successfully execute this strategy across their business portfolio, ensuring smooth overall account operations, profitability and growth. Define,



manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability. Focuses on deeply understanding the client's business, identifying new opportunities, and ensuring high-quality execution. serves as the subject matter expert on processes, capacity, and timelines. Lead & Supports pitches, proposals, and contract negotiations for organic growth opportunities. Frequent client travel is encouraged and required Excellent problem solving, organization, time management, and risk management skills. Willingness to travel when requested Ambition to sell the following services: user-centric digital and integrated marketing; business transformation; digital products and services; design systems and branding at the intersection of content, content strategy and commerce solutions work. Experience across strategic, omnichannel and production-based projects. Experience managing $3
- $10M+ Portfolio and/or driving clients to enterprise relationships at $3
- $10M+ Local experience managing vendors/partners, partner agencies and entities to drive revenue success with Fortune 500 accounts. Knowledge of current issues, trends and tools within ecommerce and the consumer technology industry. Extensive and impressive account management and client partnership experience in a digital design environment. A flexible,



hybrid working policy ~ An excellent salary based on experience and equal pay policies ~ Mental health support, and company sick pay scheme. ~15 days paid holiday annually (plus Public Holidays). ~ Refreshments are provided in the office all week. ~ Enhanced family friendly policies to support new parents ~ Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. ~ Learning and Development, supporting your growth with continuous opportunities to learn and advance. ~ Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. ~ Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. ~ Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. DIVERSITY, EQUITY & INCLUSION Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? The anticipated annual salary range for this position is $120,000 – $135,000 CAD. We are a Growth Invention company built to help the

📌 Client Partner, Director (Toronto)
🏢 DEPT®
📍 Toronto