Director, Quality Management - Mississauga or Ottawa

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care.

Ontario Medical

Supply is partnered for success with Royal Drugs. Together, we work towards supporting optimal health outcomes and better quality of life.

Provide Quality leadership and guidance to the various lines of business within Ontario Medical Supply and Royal Drugs, including support departments. Integrating quality, safety, and risk management practices within the workplace. Supporting the Royal Drugs business with management of the QMS infrastructure as well as providing support in their mission to maintain compliance.

Job Title: Director, Quality Management

Location: Ontario Medical Supply: Mississauga (2785 Skymark Avenue, Unit 2 Mississauga, ON L4W 4Y3) or Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3)

Type: Full-Time, Permanent Responsible for developing, executing and maintaining the company’s quality management system Oversee ISO, cGMP & Regulatory Compliance for the Pharmaceutical Warehouse, device distribution and Pharmaceutical Wholesaling activities. Accountable for leading initiatives which drive the sustainability of the company’s Quality Management and Certification Program (ISO 9001), regulatory/legal requirements such as licensing with Health Canada (i.e.

Medical Devices Establishment

License, Drug Establishment License, Narcotic License) and compliance with client contractual agreements (e.g.

Key Performance

Indicators (KPIs), site visits, client satisfaction surveys, product/service complaints)



Accountable for internal document control and safeguarding Report to Senior Management on the performance of the quality management system, including opportunities for improvement Provides support to the Royal Drugs pharmacy operations in evaluating risk and assists in establishing quality indicators Support the operations teams with review of internal processes, especially those which impact quality of product / services Conduct analysis of data (e.g. audit reports, product investigations, calibration logs) Support the production and analysis of Homecare quality metrics Conduct periodic management review meetings Develop and implement education / training / awareness programs to promote the quality management system Provide leadership, mentorship and coaching to a team of Quality, Safety and Risk Associates Manage standard people processes (e.g. performance, recruitment, onboarding, and development activities) Minimum of 10 years’ quality assurance/quality control experience within the medical and pharmaceutical industry Minimum of 5 years’ progressive management experience Knowledge of NAPRA standards is an asset Experience in the Healthcare industry is an asset Certified Quality Auditor (CQA) or similar Process improvement Strategic planning Proficient with Microsoft Office – including Excel, Word and Outlook Ontario Medical Supply is an inclusive and equal chance employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

📌 Director, Quality Management - Mississauga
🏢 Avanti Software
📍 Mississauga