Are you a strong hospitality leader with extensive management experience, particularly in hotels with food and beverage services? GENERAL MANAGER, HOSPITALITY to join our team for a 1-year term position to oversee hotel, restaurant, and event operations. The General Manager, Hospitality provides leadership, oversight, and strategic coordination of all hospitality operations at Frontiers North Inc. (In addition, this role serves as the operational lead for the launch of the newly renovated Tundra Inn, collaborating with the Internal Project Lead to ensure the owners’ vision is successfully translated into guest service standards. The position manages the transition into ongoing operations following the launch, ensures compliance with licensing and safety regulations, and leads change management initiatives to refine team workflows within the renovated facility. They also oversee cross-functional teams, manage vendor relationships, and drive continuous improvement to support Frontiers North's mission, guest experience goals, and sustainability commitments. Oversee all hospitality operations, including guest services, accommodations, facilities care, restaurant, food and beverage services, and catering and event functions. Provide overall direction and coordination across hospitality departments to ensure consistent service standards, effective communication, and alignment with organizational priorities. Lead and manage seasonal opening and closing procedures for all hospitality facilities. Ensure readiness for inspections and full compliance with applicable health, safety, sanitation, and hospitality regulations. Maintain consistent service delivery standards across all operational areas. Coordinate and support the operational execution of catering services and on-site events, ensuring alignment with service expectations. Manage the 24-hour Tundra Inn phone line, ensuring coverage, responsiveness, and clear communication with guests and staff. Delegate monitoring responsibilities as appropriate while maintaining overall accountability. Ensure secure, timely service and delegate driving or dispatch tasks when appropriate. Tundra Inn Post-Renovation Operations and Project Completion Collaborate with the Project Lead on outstanding renovation, deficiency, warranty, equipment, furnishing, and other post-opening project items related to the Tundra Inn. Represent hospitality operational requirements when identifying, prioritizing, and completing outstanding project work. Coordinate with contractors, vendors, and internal teams to support the completion of remaining project items while minimizing disruption to guests and hospitality operations. Monitor the functionality of renovated guest rooms, public areas, operational spaces, equipment, and systems, identifying deficiencies or operational concerns and coordinating appropriate follow-up. Track outstanding project items, operational impacts, risks, and priorities, and provide timely updates to the Project Lead and other appropriate stakeholders. Continue to refine workflows, procedures, service standards, and operational practices based on experience operating within the renovated property. Support the transition from project completion to ongoing operational ownership, ensuring outstanding items are appropriately documented, resolved, or incorporated into regular maintenance and operational processes. Maintain responsibility for acquiring, renewing, and complying with all operational licenses and permits, including liquor licenses, occupancy permits, and food handling permits. Ensure all hospitality practices meet or exceed provincial and municipal regulatory requirements. Serve as the point of contact for inspections and licensing-related audits or communications. Implement procedures to safeguard the organization’s ability to legally operate all hospitality services, including staying informed about regulatory changes that affect operations. Lead procurement of hospitality-related goods and services using ethical and sustainable sourcing principles. Evaluate vendor performance in terms of pricing, reliability, and service quality, and make recommendations accordingly. Oversee hospitality-related invoicing, reconciliation, and accounts payable/receivable in coordination with the finance team. Oversee staff scheduling across all hospitality departments, ensuring adequate coverage, compliance with employment standards, and alignment with seasonal operational needs. Ensure the Assistant General Manager, Hospitality is equipped and supported to lead day-to-day hospitality operations, stepping in to provide strategic guidance, support, or backup as needed. Provide supervision and mentorship to direct reports, setting clear expectations and supporting their growth and performance. Partner with Human Resources to support recruitment, onboarding, training, and staff engagement for seasonal teams. Lead goal setting a

📌 Hospitality Manager Laboratoire F/H (Canada)
🏢 Frontiers North Adventures
📍 Canada