Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. Coworkers who genuinely believe in supporting our customers and one another. Technical Account Manager (TAM) primary technical advisor In this senior presales role, you will serve as the client’s trusted technical partner C-level advisor , dedicated to one strategic account. Your mission is to build a long‑term partnership with the client’s IT leadership, deeply understand their workplace and business goals, and You will coordinate all of CDW’s technical engagements for this account – bringing in the right experts at the right time – to ensure smooth execution of initiatives. This role requires broad technical knowledge across infrastructure, cloud, networking, security, and software , combined with strategic insight. You’ll comfortably switch between hands‑on technical discussions and high‑level strategy sessions with CIO/CTO stakeholders. driving innovation , translating business needs into technology outcomes, and leading teams to deliver results, this role is for you. Strategic Advisory & Relationship Management: Serve as a strategic technical advisor to the client’s senior IT leaders (CIO, CTO, VPs), helping shape their multi‑year IT roadmap to support key business objectives. across the client’s organization, from technical teams to C‑level, by consistently providing credible guidance and insight. Technical Orchestration: technical point of contact Orchestrate all technical presales activities – Maintain visibility into ongoing projects (even post‑sale) to guarantee continuity and identify follow‑up opportunities. e.g. cloud adoption, security enhancements, infrastructure upgrades) and work with the sales team to develop these into proposals.



Leverage your understanding of the client’s business to anticipate needs and position Provide executive‑level briefings on the account’s status, upcoming initiatives, and any challenges, ensuring the client’s priorities are understood within CDW. Internally, share insights from the account (e.g. feedback on solutions, competitor considerations) to help refine CDW’s offerings and approach. Develop and maintain relationships with key technology partners relevant to the account, including both established CDW/client partners and emerging partners. This includes coordinating and selectively participating in vendor executive briefings (EBCs), technical workshops, and proofs of concept for strategic solutions. Act as a point of control for vendor engagement with the client—balancing vendor‑driven sales motions with the client’s need for stable, secure, and strategically aligned solutions. At times, this will require serving as a gatekeeper to ensure vendor access and activity are appropriate, value‑driven, and aligned with the client’s priorities and operating environment. Extensive IT

Experience:
10+ years in IT roles such as Solutions Architect, Technical Consultant, or Enterprise Architect, with significant customer‑facing Exposure to large enterprise or public‑sector clients is highly preferred (understanding complex, multi‑stakeholder environments). Broad Technical Expertise: infrastructure, cloud, networking,



security, and software in at least one domain (e.g. cloud architecture, cybersecurity, data center infrastructure) to establish credibility. Business Acumen: business outcomes . Comfortable engaging with C‑level executives and translating business priorities into technical initiatives (and vice versa). Experience developing IT strategy or roadmaps for an organization is a strong asset. Able to deliver compelling presentations to senior executives and produce clear, concise documentation and proposals. Equally adept at leading high‑level visionary discussions and detailed technical working sessions as needed. Demonstrated aptitude for building Experience coordinating or leading teams across different departments (sales, engineering, service delivery, support, etc.) able to identify what needs to be done and take initiative without waiting for direction. Examples of proactively improving customer relationships or spotting and developing new opportunities in previous roles are highly valued. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). AWS/Azure cloud certifications, Cisco networking, security credentials) are strong assets, demonstrating continuous learning and technical breadth. Ability to quickly learn an industry’s unique challenges and regulatory landscape if not already experienced in it. A track record of contributing to the tech community (e.g. writing blogs/whitepapers, speaking at events, developing best‑practice guides) is an asset, indicating a forward‑thinking mindset and passion for innovation. Consulting Background: Experience in a consulting firm or an Enterprise Architecture/IT Strategy role involving multi‑year plan

📌 Technical Account Manager (Canada)
🏢 CDW Canada
📍 Canada