If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. The management of the assigned projects and/or cases. Telephone support: Implementing call‑centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: funding and access issues, including private, public and special access programs; Administer and adhere to case‑management protocols, including clinical monitoring, data collection, on‑going patient follow‑up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals. Document each activity in program specific database. Participate and attend on‑going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. Provide feedback regarding current protocols, database, processes, and inter‑departmental relationships. With the manager, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. Responsible to report all Adverse Events to the assigned units/departments Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two‑year associate's degree program or equivalent combination of experience and education. Work Experience A minimum of one (1) year experience in customer service Experience in the medical and pharmaceutical field is an asset. Bilingual (French/English) an asset (required for some positions)



Advanced knowledge of pharmaceutical distribution industry Ability to communicate effectively both orally and in writing Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs The successful candidate may have daily contacts with both bilingual (French) and unilingual English‑speaking customers, patients or peers from cross‑functional teams. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioural health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, career development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. Accessibility Policy When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. 44,300 CAD
- 68,090 CAD

📌 Industrial Worker (Canada)
🏢 Cencora
📍 Canada