Pay: CA$18.25-CA$20.00 per hour

Job Title: Front Desk Agent (Dual Brand – Super 8 Kelowna & La Quinta Inn & Suites Kelowna)

Location: Kelowna, BC

Position Overview:

We are seeking a friendly, reliable and detail-oriented Front Desk Agent who is able to work across both Super 8 Kelowna and La Quinta Inn & Suites Kelowna. These two hotels are located on the same property and share the same parking lot. The successful candidate must be able to cover shifts for either brand as scheduled.

Key Responsibilities:

- Welcome guests in a friendly, prompt and professional manner
- Check guests in and out, issue room keys, and provide information on hotel services, amenities, and room locations
- Handle guest requests, questions, concerns and messages in a timely and courteous manner
- Answer phones promptly and professionally
- Assist with front desk accounting and daily documentation duties
- Reconcile daily transactions and prepare shift reports (night auditors)
- Book individual and group reservations as required
- Work closely with other departments to ensure excellent guest experiences
- Follow proper service recovery guidelines when handling guest issues or complaints
- Assist in light cleaning tasks as required by both hotels (e.g. lobby wipe-downs, restocking supplies, basic tidiness)
- At Super 8 Kelowna—responsible for breakfast during low season,



and assist breakfast attendant during high season. Tasks include replenishing items, basic food area upkeep, dishwashing, and light floor cleaning
- May occasionally perform simple laundry tasks such as removing lint from dryers and restarting a cycle
- Support concierge-type requests and guest room tours when required
- Perform other duties as assigned to support smooth operational flow
- Cleaning Duties for Common Areas
- Any reasonable duties and tasks assigned by the management

Requirements:

- Must be able to work shifts at both Super 8 Kelowna and La Quinta Inn & Suites Kelowna
- Strong communication and customer service skills
- Able to multitask and work efficiently under pressure
- Basic computer skills and ability to learn hotel PMS systems
- Ability to perform light physical tasks (light cleaning, restocking, handling small items, etc.)
- Previous hotel experience an asset but not required

Job Types: Full-time, Part time, Permanent, Seasonal

Benefits

- Dental care
- Extended health care
- Vision care

Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 1 year (preferred)
- Front desk: 1 year (preferred)

Pay: $18.25-$20.00 per hour Expected hours: 16.0 – 40.0 per week

Advantages

- Dental care
- On-site parking
- Vision care

Work Location: In person

📌 Front Desk Agent (Kelowna)
🏢 La Quinta Kelowna by Wyndham
📍 Kelowna