Job Overview

- We are seeking a dependable, guest-focused Front Desk Agent and Night Auditor to support hotel operations and provide a welcoming experience throughout the overnight shift.

- This role combines front desk coverage, guest services, and nightly accounting tasks. The successful candidate will communicate professionally, handle guest requests with care, and maintain accurate records.

- Prior hotel experience is a must. Training will be provided on property procedures and systems.

Responsibilities

- Welcome guests, assist with check-in and check-out, and respond to questions about hotel services and policies.

- Provide attentive customer service and guest services, resolving routine concerns and escalating issues when appropriate.

- Answer and direct calls using multi-line phone systems, maintaining professional phone etiquette.

- Process reservations, room assignments, payments, and guest account updates accurately.

- Complete nightly audits, reconcile daily transactions,



prepare reports, and communicate relevant updates to the next shift.

- Monitor the front desk and lobby during overnight hours, following established safety and security procedures.

- Keep front desk records organized and protect guest information.

Skills

- Strong communication, organization, and attention to detail.

- A welcoming, qualified approach and a genuine interest in hospitality.

- Comfort using computers, reservation platforms, and multi-line phone systems; ability to learn new software.

- Sound judgment and the ability to work independently during overnight hours while following procedures.

- Front desk or hotel experience is a plus.

- Bilingual or multilingual communication skills are welcome.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Front Desk Agent and Night Auditor (Mississauga)
🏢 Days Inn
📍 Mississauga