Job Summary

Job Title: Front Desk Reception / Duty Manager

Reports To: Restaurant General Manager / Owner

Hours :

Monday 4-8:30

Tuesday 4-8:30

Wednesday 10-8:30

Thursday 10-8:30

Plus other hours may be available

Position Summary The Front Desk Reception / Duty Manager serves as the primary point of contact for guests, vendors, and staff at the restaurant. This role combines front-of-house hospitality with administrative and operational support to ensure smooth daily operations, excellent guest experiences, and efficient back-office processes.

Key Responsibilities

Front Desk & Guest Services

- Greet and welcome guests in a professional, friendly manner upon arrival.
- Manage reservations (phone, online, walk-ins), seating coordination, and waitlist management.
- Answer phones, respond to inquiries, and handle guest requests or concerns promptly and courteously.
- Coordinate with the host team, servers, and kitchen regarding special requests, large parties, and VIP guests.
- Process payments, issue receipts, and handle basic point-of-sale (POS) transactions as needed.
- Maintain a clean, organized, and welcoming front desk and lobby area.

Administrative & Office Support

- Manage daily administrative tasks including filing, data entry, correspondence, and record-keeping.
- Assist with scheduling, timekeeping, and basic payroll support (e.g., collecting timesheets or time-clock data).
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain office supplies inventory and place orders as needed.
- Support the preparation of reports, schedules, menus, and internal communications.

Operational Support

- Monitor and update reservation systems and guest databases.
- Assist with inventory counts or ordering of front-of-house supplies (menus, stationery, guest amenities).
- Support event and private dining coordination (bookings, deposits, follow-up).




- Ensure compliance with restaurant policies, health & safety standards, and guest privacy practices.
- Act as a liaison between front-of-house and back-of-house teams to keep communication flowing smoothly.

Other Duties

- Train and mentor host/hostess or junior reception staff as required.
- Cover shifts or assist on the floor during peak periods when needed.
- Perform other related duties as assigned by management.

Qualifications & Requirements Education & Experience

- High school diploma or equivalent required; post-secondary education in hospitality, business administration, or related field preferred.
- 2+ years of experience in a customer-facing role (restaurant, hotel, or similar hospitality environment preferred).
- Previous administrative or office experience is a strong asset.

Skills & Competencies

- Excellent verbal and written communication skills.
- Strong interpersonal and customer-service skills with a professional, polished demeanor.
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
- Ability to remain calm and professional under pressure.
- Reliable, punctual, and able to work flexible hours including evenings, weekends, and holidays as required by restaurant operations.
- Basic knowledge of restaurant operations and food-service standards is an advantage.

Physical & Other Requirements

- Ability to stand or sit for extended periods and move around the front-of-house area as needed.
- Must present a professional appearance consistent with the restaurant’s brand standards.
- Legal right to work in Canada and ability to provide references upon request.

Working Conditions

- Quick-paced restaurant environment with high guest interaction.
- Shift work that may include evenings, weekends, and holidays.
- Combination of front desk/reception area and light administrative office duties.

Pay: $20.00-$23.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Front Desk Receptionist (Stoney Creek)
🏢 The Innsville Restaurant
📍 Stoney Creek