Job Overview

PLEASE NOTE THIS IS A SERVING ROLE. AND YOU ARE ENTITLED TO TIPS!

We are seeking a dependable, guest-focused Front of House Supervisor to help lead daily restaurant operations. This hands-on role supports the service team, maintains a welcoming guest experience, and coordinates closely with kitchen and bar staff to keep service running smoothly.

Responsibilities

- Supervise and support front-of-house staff during service, assigning tasks and helping the team meet service standards.
- Welcome guests, respond to questions or concerns, and resolve service issues with professionalism and care.
- Coordinate seating, reservations, and communication between serving staff, the kitchen, and the bar.
- Assist with serving, bartending, barista duties, and food preparation or cooking as needed.
- Operate the POS system, including Micros POS where applicable, and oversee accurate order entry and cash handling.
- Help maintain food safety, food handling, cleanliness, and hospitality standards throughout the dining area.
- Support team management activities, including onboarding, coaching, scheduling coordination, and interviewing candidates.
- Monitor service flow and assist with opening, closing,



and shift handoffs.
- Work collaboratively with restaurant management to improve operations and the overall guest experience.

Requirements

- Previous customer service and hospitality experience; restaurant or food service experience is strongly preferred.
- Supervising experience, leadership ability, and confidence supporting team management in a fast-paced environment.
- Familiarity with POS systems; Micros POS experience is an asset.
- Knowledge of food safety and food handling practices.
- Ability to communicate clearly, stay organized, and remain composed during busy service periods.
- Willingness to assist with serving, food preparation, cooking, and other front-of-house tasks as needed.
- Experience in restaurant management, kitchen operations, the food industry, bartending, or barista work is an advantage.
- Hotel experience and interviewing experience are also considered assets.

Pay: $70,000.00-$80,000.00 per year

Benefits

- Dental care
- Discounted or free food
- Extended health care
- In office parking

Work Location: In person

📌 Front of House Supervisor (Canada)
🏢 Stacked Pancake u0026 Breakfast House Mcmaster
📍 Canada