About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Support Experience
Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings.
The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on.
We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day.
The team is actively expanding its live channels infrastructure to support current messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.
Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
5+ years of industry software engineering experience
Native Mandarin fluency
Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
Superb communication skills working with both technical and non-technical stakeholders
User empathy and a customer-centric approach to problem solving
Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space