General Manager

Obsidian Athletic Club | Kelowna, British Columbia

Employment Type: Full-Time | Management

Compensation: $70,000 Annual Base Salary + Performance-Based Commission & Incentives

About Obsidian Athletic Club

Obsidian Athletic Club is a premium, multi-service athletic facility that combines the scale and equipment selection of a commercial gym with the personalized service and specialized experiences of a boutique fitness club.

As we continue expanding across Canada, we are seeking an experienced, motivated, and results-driven General Manager to lead our new Kelowna location.

This is an exciting opportunity for an ambitious leader to play a key role in launching a new facility, developing a high-performing team, and establishing Obsidian Athletic Club as a leading premium fitness destination in Kelowna.

Key Responsibilities

Club Operations & Leadership

- Oversee all aspects of daily club operations, ensuring exceptional standards of service, cleanliness, safety, and facility presentation.
- Lead the successful opening and ongoing operations of our Kelowna location.
- Recruit, onboard, train, and develop a high-performing team.
- Establish clear staff expectations, accountability, and performance standards.
- Manage staffing schedules, payroll budgets, and operational efficiency.
- Ensure compliance with company policies, British Columbia employment standards, and applicable workplace safety regulations.

Membership Growth & Financial Performance

- Drive membership sales, revenue growth, and member retention.
- Develop and implement strategies to achieve club performance targets.
- Monitor membership conversions, cancellations, revenue, and operational expenses.
- Identify opportunities to increase revenue through premium memberships, personal training, and additional club services.




- Work closely with senior leadership to execute company initiatives and growth strategies.

Member Experience & Retention

- Deliver an exceptional member experience consistent with Obsidian's premium brand.
- Resolve escalated member concerns professionally and effectively.
- Build solid relationships with members, trainers, and the local community.
- Implement initiatives that increase member engagement, satisfaction, and long-term retention.

Administrative & Systems Proficiency

- Experience with or confidence in learning club management and administrative software.
- Gym Master: Membership management, billing, reporting, and member administration.
- Employment Hero: Employee scheduling, onboarding, attendance, and HR administration.
- Canva: Creating basic marketing materials, promotional content, and internal communications.
- Indeed: Recruitment, applicant screening, and interview coordination.
- Notion: Task management, operational checklists, documentation, and team collaboration.
- Microsoft 365: Outlook, Teams, SharePoint, Excel, and general administrative responsibilities.
- Meta Business Suite: Basic social media management, member engagement, and marketing support.

Team Development & Accountability

- Conduct regular staff meetings, training sessions, and performance reviews.
- Coach employees to achieve operational and sales objectives.
- Address attendance, performance,



and workplace conduct concerns appropriately.
- Develop future leaders within the organization.

Qualifications
- Proven management experience within the fitness, hospitality, retail, or service industry.
- Previous gym or fitness club management experience strongly preferred.
- Strong leadership, communication, and team-development skills.
- Demonstrated ability to manage sales targets, budgets, and operational performance.
- Excellent organizational skills and ability to manage competing priorities.
- Comfortable working with membership management software, scheduling platforms, and reporting systems.
- Knowledge of British Columbia employment standards and workplace safety practices is an asset.
- Passion for health, fitness, and delivering an exceptional customer experience.

What We're Looking For We are looking for a leader who takes ownership, leads by example, and thrives in a performance-driven environment.

The successful candidate will be hands-on, commercially minded, and capable of balancing exceptional member service with operational discipline and financial performance.

Why Join Obsidian Athletic Club?

- Chance to lead a brand-new premium athletic club.
- Play an important role in the growth of an expanding Canadian fitness brand.
- Work alongside an ambitious and supportive senior leadership team.
- Opportunity for professional development and long-term career progression.
- Help shape the culture, standards, and success of our Kelowna location.

Apply Today Please include a cover letter and resume.

Join Obsidian Athletic Club and help us establish a new standard for premium fitness in Kelowna.

Pay: From $70,000.00 per year

Benefits

- Extended health care
- On-site parking

Work Location: In person

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