We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.
Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner. From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. A culture that encourages new ideas and continuous improvement A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan Support for qualified memberships, training, and certifications In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. The Product Manager – Digital Solutions is responsible for the design, development, enhancement, and continuous improvement of Fastfrate Group’s customer-facing shipping systems, digital tools, and related technology-enabled products. This role serves as the primary business liaison between customers, Sales, Operations, Marketing, and Technology, to identify customer and business needs and translate them into clearly defined product requirements and system functionality. A key focus of the role is understanding how customers interact with Fastfrate Group throughout the shipping journey and designing digital solutions that make it easier to quote, book, tender, manage, track, document,



and analyze shipments across the Fastfrate Group portfolio. The Product Manager will lead the development of business requirements, user stories, process flows, functional specifications, acceptance criteria, product roadmaps, and feature priorities for new and existing shipping systems. The role will have direct ownership of the business requirements and product development roadmap for Fastfrate Group customer shipping systems and will work closely with Technology and development teams throughout product design, development, testing, implementation, and continuous improvement. Monday to Friday, 8:00am–4:30pm On-site Permanent 9701 Hwy 50, Woodbridge, ON L4H 2G4 – Office Digital Product & Shipping System Ownership Serve as the primary business owner for Fastfrate Group customer-facing shipping systems and related digital products. Develop and maintain a comprehensive understanding of how customers interact with Fastfrate Group systems throughout the shipping lifecycle. Identify opportunities to simplify and improve customer shipping processes, including: Registration and account setup Claims Customer notifications Establish and maintain a long-term product roadmap for customer shipping systems. Ensure shipping systems effectively support Fastfrate Group transportation, logistics, warehousing, distribution, customs, and supply chain services.



Identify opportunities to create a more consistent and integrated digital customer experience across Fastfrate Group operating companies. Product Design & Customer Experience Lead the definition and design of new product and digital features and functionality. Map current-state and future-state customer journeys and shipping workflows. Identify customer pain points, unnecessary process steps, system limitations, and opportunities for automation. Develop functional concepts and product designs that improve usability, efficiency, accuracy, and customer experience. Work with UX/UI designers, developers, Technology teams, and external partners to develop wireframes, prototypes, workflows, and system designs. Ensure digital solutions are intuitive and designed around the needs of customers, Sales, Customer Service, Operations, and other users. Promote consistency in navigation, terminology, workflows, and user experience across Fastfrate Group digital platforms. Benchmark Fastfrate Group shipping systems against transportation, parcel, logistics, and digital shipping platforms to identify best practices and emerging functionality. Business Requirements Development Lead the development of detailed business requirements for new systems, features, enhancements, and integrations. Conduct requirements-gathering sessions with customers, Sales, Operations, Customer Service, Finance, Marketing, Technology, and other stakeholders. Translate business needs and customer problems into clear and actionable system requirements. Customer journey maps Data requirements Ensure business requirements are sufficiently detailed for Technology teams, developers, and vendors to estimate, design, develop, and test solutions. Manage changes to requirements throughout the develop

📌 Responsable Produit Digital et Innovation H/F (Canada)
🏢 Challenger Motor Freight
📍 Canada